Pack and ship your order Pack and ship your order
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Pack and ship your order

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When your item sells—either through a livestream or the marketplace—it’s time to ship. This guide walks you through packing and shipping your order so it arrives safely and on time.

Why shipping matters:

On this page: 

Shipping timeline and responsibilities

  • Ship within 2 business days to meet seller requirements and keep your average shipping time reliable.
  • Buyers pay for shipping when the item sells unless you offer free shipping, set a max amount they pay, send a giveaway, or make shipping adjustments after the sale. 
  • You must use Whatnot’s shipping labels unless you're in a country where bring your own label (BYOL) is supported. Using your own label in unsupported regions may cause tracking issues and delay your payment. 

What you’ll need before you ship

  • Computer or tablet (the mobile app has limited shipping tools)
  • Browser with pop-ups enabled to view and print labels
  • Printer or label maker 
  • Packaging materials like boxes, mailers, padding, tape 
  • Scale to weigh your packages accurately

Step-by-step: Ship your order

Follow these steps to prepare your order, print what you need, and get your package on its way. 

Note: Use whatnot.com for the full experience. The mobile app supports label generation, but you’ll need the website to adjust shipment details or bulk export labels / slips. 

Step 1: Check your shipping settings 

Set your default label options first, like label size and return address. Getting this right helps prevent printing issues later.

Check your default label options
  1. Sign in to whatnot.com
  2. Go to the Shipments page in Seller Hub
  3. Under Default Label Options:
    • Check your label and packing slip size
    • Confirm your return address

Step 2: Review orders that need a label 

Review the orders you plan to ship. Check for cancellation requests, and make sure bundling, weight, and dimensions are accurate. Catching issues early helps you avoid rework when generating labels and prevent shipment problems later.

Note: You can only review and adjust shipment details on whatnot.com.

Review and adjust shipment details
  1. Sign in to whatnot.com
  2. Go to the Shipments page in Seller Hub
  3. Filter by Needs Label
  4. Filter by Live Show or Marketplace to focus on specific orders
  5. Check for orders with cancellation requests:
  6. Review bundled items:
  7. Check the package weight and dimensions (includes item + packaging)
  8. Edit any shipment details if needed:
    • Use the pencil icon next to the order
    • Or select the order and choose Edit Shipping Details

Step 3: Print slips and pack your order

Print your packing slip first. Packing slips are optional, but they list the items in the order and help you confirm the contents of your package. If you include the slip in the package, it also helps the buyer track what they received.

Then pack your order based on what’s listed.

Export and print packing slips
  1. Sign in to whatnot.com
  2. Open the Shipments page, select the order(s)
  3. Under Bulk Actions, choose Export Shipping Labels / Slips
  4. Check the box next to Packing Slip
  5. Pick a sort order
  6. Choose View & Print PDF or Send via Email
  7. Print the slip(s)
Pack your order
  • Use packaging that fits the shipment’s size, weight, and carrier requirements
  • Wrap your item(s) securely and place in the package
  • (Optional) Place the packing slip inside the package
  • Seal the package
  • Weigh the full package to make sure shipment details are still accurate

Need more help? Check out category-specific packaging guidelines. 

Step 4: Generate and print your label

Once your order is packed, generate and print the shipping label. You can print labels one at a time or in bulk. Whatnot doesn’t support QR codes for label printing. 

Note: If anything changed during packing, adjust shipment details before generating and printing labels.

Generate one label / slip
  1. Sign in to whatnot.com
  2. Open the Shipments page, filter by Needs Label
  3. If it helps you find the order, filter by a specific live show or marketplace
  4. Select the order and choose Generate Label
  5. Choose Print Shipping Label
Bulk generate labels / slips

Note: Bulk generate is only available on whatnot.com.

Before you start:

  • Double check shipment details: Make sure weights and dimensions are accurate.
  • Check your return address: Must include a first and last name (or use “Shipping,” “Department,” or a business name).
  • Don’t worry about buyer addresses: No need to locate or add buyers’ addresses. These are added automatically.

To bulk generate:

  1. Sign in to whatnot.com
  2. Open the Shipments page in Seller Hub
  3. Filter by Needs Label
  4. If needed, filter again by a specific live show or marketplace
  5. Select the orders you want or select all
  6. Under Bulk Actions, choose Export Shipping / Label Slips
  7. Choose what to export:
    • Shipping labels
    • Packing slips
    • Both
  8. Pick a sort order (saves for next time)
  9. Confirm the label size
  10. Choose View & Print PDF or Send via Email
  11. Print the labels

After printing:

  • Attach the label to the outside of your package
  • You can reprint labels or slips anytime
  • You can adjust shipment details as long as the package hasn’t shipped yet

Step 5: Drop off your package 

Your order is ready to go!

  • Drop it off at a carrier location
  • Or schedule a pickup if your carrier supports it

Tip: Ask for a drop-off receipt. It’s proof your package was accepted, in case there’s delivery issues later.

What to expect after you ship

Shipping tips 

Fix a problem with shipping 

Need help with a shipment? The Shipping issues FAQ covers common issues and how to fix them. 

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