Pack and ship your order Pack and ship your order
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Pack and ship your order

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Once you’ve made a sale, you’ll need to pack and ship your order so your buyer receives it on time and you get paid. This article covers the process from sold to shipped. 

On this page: 

New to selling on Whatnot? Set up shipping options before your show.

Shipping timeline and responsibilities

  • Ship within 2 business days of the sale to meet seller requirements and keep your shipping time reliable. Consistently late shipping can lead to account action under our What Actions We Take guidelines.
  • Buyers pay for shipping by default at the time of sale, unless you offer free or discounted shipping, send a giveaway, or make shipping adjustments after purchase.
  • You must use Whatnot generated shipping labels, unless you're in a country that supports Bring Your Own Label (BYOL). Using your own label in unsupported regions can cause tracking issues and delay your payment.
  • Obtain proof of drop-off from the carrier. Request a receipt when you hand off packages. It’s your record if there are any delivery problems.

What you’ll need before you ship

  • Computer or tablet to use whatnot.com (the app has limited shipping tools)
  • Pop-ups enabled in your browser so you can view and print labels
  • Standard printer (for 8.5x11 inch labels) or a thermal label printer (for 4x6 inch labels)
  • Packaging materials like boxes, mailers, padding, tape
  • Scale to weigh packages accurately

Step-by-step: Ship your order

As you’re shipping, use whatnot.com for the full experience. The mobile app supports label generation, but you’ll need the website to adjust shipment details or bulk generate labels. 

Step 1: Set your shipping label options

Before creating new shipping labels, double-check your default label settings including: 

  • Label size (4x6 inch or 8.5x11 inch)
  • Packing slip size (4x6 inch or 8.5x11 inch)
  • Return address

Note: You won’t be able to change label size or your return address after you generate your labels.

How to update your label size and return address. 

Step 2: Review your pending shipments

Each shipment is one package. If a buyer ordered multiple items, those may be bundled together.

Review shipments before printing labels. If weight or size is wrong, the label won’t match the package. Carriers may return it to you or charge buyers extra postage.

To review and adjust shipment details
  1. Sign in to whatnot.com
  2. Go to the Shipments page in Seller Hub
  3. Filter by Needs Label (and by Show or Marketplace if helpful)
  4. Check for:
    • Cancellation requests → Look for a ! warning icon. Approve or deny before printing labels.
    • Bundled orders → Orders from the same buyer may bundle automatically, but you can manually bundle and unbundle items as needed.
    • Package details → Confirm weights and dimensions reflect the item(s) plus packaging.
  5. To adjust a shipment’s details:
    • Use the pencil icon, or
    • Select the order and click Edit Shipping Details

Learn more about: 

Step 3: Pack your orders

Printing packing slips is optional, but they list the items in the order and help you confirm what goes in each package. Including them inside the package can also help buyers check what they received.

To print packing slips
  1. From whatnot.com, open the Shipments page in Seller Hub
  2. Select the order(s)
  3. Under Shipping Actions, choose Export Shipping Labels / Slips
  4. Check the box next to Packing Slip
  5. Pick a sort order
  6. Choose View & Print PDF or Send via Email
  7. Print the slip(s)
Pack your order
  • Use packaging that fits the shipment’s size, weight, and carrier requirements
  • Wrap your item(s) securely and place in the package
  • (Optional) Add the packing slip inside
  • Leave the box open until you’re ready to attach the shipping label, or keep the slip on top for reference
  • Weigh the full package to confirm shipment details are true and adjust if necessary

Tip: See category-specific packaging guidelines for best practices.

Step 4: Print and attach your shipping labels

Once things are packed and you’ve confirmed shipment details, you're ready to print and attach your labels. 

  • You can generate labels from the Shipments page in Seller Hub, one at a time or in bulk.
  • Print the labels, then match them to correct package using the packing slips for reference
  • Attach the label flatly with the barcode fully visible
  • Seal the package securely 

How to generate and print labels. 

If a label looks wrong, see Fix label issues.

Tip: US sellers can generate a USPS SCAN Form right after creating labels. This combines all shipments into one barcode, so the carrier only needs to scan once when accepting your packages.

Step 5: Drop off your package 

Your order is ready to go!

  • Drop off packages at the carrier listed on the label
  • Or schedule a pickup if your carrier supports it
  • Always ask for a drop-off receipt so you have proof your package was accepted

After you ship

Shipping tips 

Fix problems with shipping 

If you need help with a label or shipment, try: 

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