Pack and ship your order
Once you’ve made a sale, you’ll need to pack and ship your order so your...
Edit your shipping settings
Shipping settings control how shipping works for your live shows on What...
Make a shipping adjustment
You can update shipment details after a sale or giveaway, so your label ...
Bundle and unbundle shipments
Before you ship, you can manually bundle or unbundle orders from Seller ...
Packaging guidelines
Safe shipping starts with the right packaging. Follow these guidelines t...
Generate and print shipping labels
After you make a sale, generate a Whatnot shipping label before shipping...
Update your default shipping label settings (size, return address)
About your default label options Before generating new shipping labels, ...
Change or fix your shipping label
If something on your shipping label is incorrect (like weight, label siz...
Troubleshoot label generation error messages
If you’re seeing an error message while generating a shipping label, her...
Shipping Policy for Sellers
To maintain a high-quality marketplace and ensure buyer satisfaction, se...
Cancel an order as a seller
You can cancel an order anytime before it ships. Once an order is in tra...
Export livestream report
Your Livestream Report includes item details, sale prices, fees, and tot...
Packaging rules for USPS labels
Using the wrong box or envelope with a USPS label can cause delivery del...
Accept or decline a cancellation request
As a seller, you can review and respond to buyer cancellation requests d...
What to do if a package you shipped is delayed
If a package you shipped hasn’t had a tracking update for several days, ...
Troubleshoot shipping costs as a seller
If your buyer, or you, were charged more for shipping than expected, the...
Guide to USPS Flat Rate shipping for sellers
Flat Rate shipping is a USPS Priority Mail option that charges a fixed p...
What to do if a shipment is returned to you
If a package is returned to you, it simply means the carrier wasn’t able...
New U.S. Tariff Changes - Seller FAQ
What are the recent U.S. tariff changes?As of August 29th, all items shi...
Canada Post Strike Frequently Asked Questions (FAQs)
What is happening exactly?As of 10/16/2025, the Canadian Union of Postal...
ChitChats FAQs
General Information About ChitChats
What is ChitChats and why is Whatnot...
Adding an Internal Transaction Number (ITN) for international shipments over $2,500
To comply with U.S. customs regulations, an AES Internal Transaction Num...
Shipping Guide for Sellers - UK
By default, shipping is completely free for the seller for most types of...
Shipping Guide for Sellers - France
By default, shipping is completely free for the seller for most types of...
Shipping Guide for Sellers - Germany
General & Germany-specific shipping guidelinesBy default, shipping is co...
Shipping Guide for Sellers - Australia
General & Australia-specific shipping guidelinesBy default, shipping is ...
Shipping Guide for Sellers - Japan
By default, shipping is completely free for the seller. Whatnot will pro...
Shipping Guide for Sellers - Austria
General & Austria-specific shipping guidelinesBy default, shipping is co...
Shipping Guide for Sellers - Netherlands
General & Netherlands-specific shipping guidelinesBy default, shipping i...
Automated Claims Filing for USPS
Please note this feature is in beta and only available to select sellers...