Pack and ship your order
Once you’ve made a sale, you’ll need to pack and ship your order so your...
Packaging Guidelines
Safe shipping starts with the right box. We recommend choosing a sturdy ...
Make a shipping adjustment
Shipping adjustments let you update shipment details so your label match...
Bundle or unbundle shipments
Before you ship, you can manually bundle or unbundle orders from Seller ...
Manage your default label options (label size, return address)
Before you generate new shipping labels, you can update default label op...
Generate and print shipping labels
Once you complete a sale, you can generate and print pre-paid shipping l...
Change or fix your shipping label
If details about your shipping label are incorrect (for example, the wei...
Troubleshoot label generation error messages
If you’re seeing an error message while generating a shipping label, her...
Export livestream report
Your Livestream Report summarizes what sold during a live show, includin...
About shipment statuses in Seller Hub
On the Shipments page in Seller Hub, you’ll find statuses that help you ...
Packaging rules for USPS labels
Using the wrong box or envelope with a USPS label can cause delivery del...
Accept or decline a buyer's cancellation request
Buyers can request to cancel an order up to 24 hours after purchase, as ...
Handle shipping delays as a seller
If you’ve dropped off a package and tracking hasn’t updated, that’s ofte...
Troubleshoot shipping costs as a seller
If your buyer, or you, were charged more for shipping than expected, the...
Guide to USPS Flat Rate shipping for sellers
Flat Rate shipping is a USPS Priority Mail option that charges a fixed p...
Resolve a “Waiting for seller” order
On your Orders page in Seller Hub, if you see Waiting for seller next to...
Fix a “returned to sender” shipment
If you're a seller and a package comes back to you, it means the carrier...
New U.S. Tariff Changes - Seller FAQ
What are the recent U.S. tariff changes?As of August 29th, all items shi...
Canada Post Strike Frequently Asked Questions (FAQs)
What is happening exactly?As of 10/16/2025, the Canadian Union of Postal...
ChitChats FAQs
General Information About ChitChats
What is ChitChats and why is Whatnot...
Free Shipping for First-Time Buyers
Converting new users into loyal buyers is crucial for growing your busin...
Adding an Internal Transaction Number (ITN) for international shipments over $2,500
To comply with U.S. customs regulations, an AES Internal Transaction Num...
UK Shipping Guide for Sellers
By default, shipping is completely free for the seller for most types of...
France Shipping Guide for Sellers
By default, shipping is completely free for the seller for most types of...
Germany Shipping Guide for Sellers
General & Germany-specific shipping guidelinesBy default, shipping is co...
Australia Shipping Guide for Sellers
General & Australia-specific shipping guidelines
By default, shipping is...
Austria Shipping Guide for Sellers
General & Austria-specific shipping guidelines
By default, shipping is c...
Netherlands Shipping Guide for Sellers
General & Netherlands-specific shipping guidelines
By default, shipping ...
Automated Claims Filing for USPS
Please note this feature is in beta and only available to select sellers...
Collections on Whatnot for UK sellers
Whatnot has worked closely with Royal Mail to offer a free collections s...