Action is needed from you. View the shipment details on web to resolve open issues.
(action_required_generic)
There's an open item on this shipment that needs your attention before creating this label. View the shipment details on the web to resolve open issues.
Action is needed from you. View the shipment details to resolve open issues or contact support.
(action_required_package_error)
There's a problem with the package details (weight, size, or contents) on this shipment. View the shipment details to fix the package info, or contact Support.
Add a default address to your seller profile to generate this label.
(missing_seller_address)
You don't have a default ship-from address set on your seller profile. Add a default ship-from address, not just a return address, in your seller profile, then try again.
Contact support if you don't see your early payout within the expected time frame.
(early_payout_failure)
The label was created, but there was a problem processing your early payout for it. Contact Support if the payout doesn't show up in time.
Fixed-price shipping requires your own label (BYOL).
(byol_required_fixed_price_window)
This order falls outside our label-generation window for fixed-price shipping. Buy and use your own label for this shipment.
Label generation with this carrier is currently turned off. Contact support for help.
(carrier_disabled)
Label generation with this carrier is temporarily disabled on your account. Try a different service level for this shipment, or contact Support.
Part of the shipping address is too long for this carrier. Contact support for help.
(address_field_too_long)
One or more address fields exceed this carrier's character limit. Contact Support. They can shorten the address or switch to a different carrier.
Select a flat rate box to continue creating this label.
(missing_flat_rate_box_selection)
This shipping option requires choosing a specific flat rate box size. Pick one on the shipment, then try again.
Shipping to this destination requires your own label (BYOL).
(byol_required_cross_border)
We don't generate labels for shipments from your location to this destination. Buy and use your own label instead.
Some information needed to create this label is missing. Contact support for help.
(missing_required_data)
A required field for label creation is missing from this shipment. Contact Support so they can identify and add the missing information.
Something went wrong on our end creating this label. Try again or contact support.
(internal_error)
An internal error interrupted label creation. Try again, and contact Support if it keeps happening.
The buyer's email address on this order appears to be invalid. Contact support for help.
(invalid_contact_info)
The carrier rejected the buyer's contact email on this order. Contact Support to fix it.
The shipping address on this order couldn't be validated. Contact support for help.
(address_invalid)
The carrier couldn't validate the address on this order. Contact Support to help correct the address or resolve the shipment.
The shipping provider didn't respond in time. Please wait and try again shortly.
(provider_timeout)
The request to our label provider took too long and timed out. Wait a few minutes and try again.
There's a problem with this shipment's details. Contact support for help.
(invalid_shipment_data)
Something in this shipment's data doesn't pass carrier validation. Contact Support with the shipment ID so they can look into it.
There's an issue with the customs information for this shipment. Contact support for help.
(customs_error)
The customs details for this international shipment are incomplete or invalid. Contact Support to review and correct them.
This label can't be created because an item on this order is pending cancellation.
(item_cancellation_pending)
An item on this order is still being cancelled, so a label can't be generated yet. Accept or reject the buyer’s request for cancellation and wait for it to finish, then try again.
This label can't be created yet because the order is still awaiting confirmation.
(order_awaiting_confirmation)
The order hasn't been confirmed yet, so a label can't be generated. Wait for the order to confirm, then try again.
This shipment exceeds the maximum weight. Split the items into multiple shipments or contact support.
(weight_mismatch)
The package weight is over the limit for the selected shipping service. Split the items into multiple shipments, or contact Support.
This shipment is already being processed. Please wait a moment and try again.
(lock_contention)
Another request is already generating a label for this shipment. Wait a moment and try again. It usually clears within seconds.
This shipment is too large. Split the items into multiple shipments or contact support.
(package_too_large)
The package dimensions exceed this carrier's size limit. Split the items into multiple shipments, or contact Support.
This shipment requires review from Whatnot support to continue. Contact support for details.
(action_required_review)
This shipment requires review before it can ship. Contact Support for details.
This shipment's ship date has passed. Contact support for help.
(invalid_ship_date)
The scheduled ship date for this label is in the past. Contact Support to fix this.
This shipment's status changed and the label couldn't be created. Try again or contact support.
(state_conflict)
The shipment moved to a new status before the label finished generating. Try again, and contact Support if it keeps happening.
We couldn't connect to our shipping provider. Please wait and try again shortly.
(provider_connection_error)
We couldn't connect to the label provider's servers. Wait a few minutes and try again.
We couldn't create this label due to an unexpected issue. Try again or contact support.
(unknown_failure)
This error doesn't match a known cause yet. Try again, and contact Support with the shipment ID if it keeps happening.
We couldn't display this label. Try again or contact support if it keeps happening.
(fetch_failed)
The label was created, but we couldn't retrieve or render the file. Try again, and contact Support if it keeps happening.
We couldn't find a shipping rate for this order. Contact support for help.
(no_eligible_rate)
None of the carriers had an eligible rate for this shipment's size, weight, or destination. Contact Support.
We couldn't find this shipment. Contact support if this keeps happening.
(shipment_not_found)
We couldn't locate the shipment record when trying to create the label. Contact Support with the order or shipment ID if this keeps happening.
We're reconnecting your shipping account. Please wait and try again shortly.
(carrier_account_out_of_sync)
Your carrier account credentials are being automatically refreshed. Wait a moment and try again. This usually resolves on its own.
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