In most cases, sellers should use Whatnot-generated shipping labels. In some cases, approved sellers can buy and use their own shipping label. This is called Bring Your Own Label (BYOL).
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Can I use my own shipping label (BYOL)?
BYOL is only available in certain cases. You may be eligible if you’re:
- Shipping international orders from France
- Shipping from Germany
- Selling in the Wholesale category (Pallets, Case Packs & Bundles)
If one of these situations applies to you, contact Support to request BYOL access.
Wait until you receive approval before using your own shipping label.
Note: Only approved sellers can use BYOL. If you use your own label without approval, your payout may be delayed and your order's tracking information may not update correctly.
Which carriers can I use with BYOL?
If you’re approved for BYOL, you can use the carriers listed below based on the country you’re shipping from.
| Shipping from | Supported carriers |
| Australia | Australia Post, DHL |
| Canada | Canada Post, DHL, GLS |
| France | Colissimo, Mondial Relay, DHL, Chronopost |
| Germany | DPD, DHL |
| United Kingdom | Royal Mail, Evri, DHL, DPD |
| United States | FedEx, UPS, USPS, DHL, Bluegrace |
Note: A country or carrier being listed here doesn’t mean you’re automatically eligible for BYOL. You must be approved before using your own label.
How do I use my own label?
Once you’re approved, buy your own shipping label and enter the tracking code in Seller Hub on whatnot.com.
To enter tracking for a shipment:
- From whatnot.com, open the Shipments page in seller Hub.
- Filter by Needs Label.
- Select the shipment.
- Under Shipping Actions, copy the buyer’s address.
- Buy a trackable shipping label from your carrier (untracked shipping isn’t allowed).
- After purchasing a label, return to the Shipments page.
- Find and select the shipment.
- Under Shipping Actions, click Enter your own tracking code.
Note: You can’t switch back to a Whatnot-generated label after entering a tracking code.
To remain eligible for refund coverage from Whatnot, you must:
- Enter valid tracking for every order.
- Ship within two business days of the sale, as required by our Shipping Policy.
When is my order marked as delivered?
Your order's delivery status depends on the carrier and shipping service you use.
| Carrier or service | When your order is marked as delivered |
| Australia Post, Canada Post, Chit Chats, Chronopost, Colissimo, DHL parcel services, DPD, Evri, FedEx, GLS, Mondial Relay, Royal Mail, UPS, and USPS | When Whatnot receives delivery confirmation from the carrier |
| Other carriers and DHL letter services | Automatically, two weeks after you enter the tracking code |
When will I get paid?
When your earnings begin processing depends on your carrier, shipping service, and whether you have Early Payout.
Once processing is complete, your earnings appear in your Whatnot balance. You can then request a payout to your bank account.
With Early Payout
Your earnings begin processing as soon as you enter the tracking code.
Without Early Payout
| Carrier or service | When your earnings begin processing |
| Australia Post, Canada Post, Chit Chats, Chronopost, Colissimo, DHL parcel services, DPD, Evri, FedEx, GLS, Mondial Relay, Royal Mail, UPS, and USPS | When Whatnot receives delivery confirmation from the carrier |
| Other carriers and DHL letter services | Seven days after you enter the tracking code |
How do shipping costs work with BYOL?
At checkout: Shipping costs are based on your shipping settings. BYOL doesn’t change the shipping cost buyers see or pay.
- After you add tracking: The shipping amount collected at checkout is added to your payout. Whatnot takes a small fee to support shipping features like Smart Bundling and Flat Rate shipping.
- If your label costs more: If your label costs more than the shipping amount collected at checkout, you’re responsible for the difference. Whatnot doesn’t cover the extra cost.
- Giveaways: The same process applies to giveaway shipments.
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