Your shipping settings control how orders get to your buyers after a show. Set them up to match your preferences and avoid surprises during fulfillment.
You can manage all shipping settings in the Whatnot app. US sellers can also manage their domestic shipping preferences on web.
These settings apply to live shows only.
Note: Some shipping settings are only available to certain sellers or countries. If you don’t see an option in Seller Hub, it isn’t available to your account yet.
In this article:
- Set your default shipping settings
- Update shipping for a specific show
- Explore individual shipping settings
Selling outside of shows? Learn how shipping works for marketplace orders.
Set your default shipping settings
Your default settings are what every show will use automatically unless you update them for a specific show.
Here’s what you can control in Seller Hub:
- Who pays for shipping (buyers pay by default, but you can cover costs)
- Which domestic shipping services are used (varies by country)
- Whether buyers can pick up orders in person
- Whether to use custom shipping profiles
Keep in mind that even with defaults set, the final shipping service may vary depending on the item category, shipping profile, or total shipment weight.
Note: International shipping is automatically enabled for eligible buyers and can’t be disabled.
How to update your default shipping settings:
In the app
- From the Whatnot app, tap Seller Hub
at the bottom.
- Open the menu
in the top right corner.
- Scroll to Settings > Shipping Settings.
- Make your updates.
- (Optional) Apply changes to already scheduled shows.
- Tap Save.
On whatnot.com (US only)
Note: Editing shipping settings on web is currently available only to US sellers and for domestic shipping preferences. Some settings, including shipping cost options like Buyer Pays Max, can only be updated in the app for now.
- Open Seller Hub.
- Go to Shipments > Shipping Settings.
- Make your updates.
- (Optional) Apply changes to already scheduled shows.
- Save your changes.
Come back and update these settings anytime.
Update shipping for a specific show
Each Show uses your default settings by default. If a show needs something different, you can update it directly.
Changes apply only to that show. If the show repeats, the settings carry over.
For each show, you can change:
- Who pays for shipping
- Available shipping options (varies by region)
- Whether to offer Free Pickup to local buyers
Before you go live, review your show’s shipping settings to make sure everything looks right. You can’t change shipping settings after you start a show.
How to edit shipping for a scheduled show:
In the app
- From the Whatnot app, tap Seller Hub
- Open the menu
- Tap Shows, then select your show.
- Select … More, then tap Edit Show.
- Scroll to Shipping Settings.
- Review and update your settings.
- Save your changes.
On whatnot.com
- From whatnot.com, open your Shows page in Seller Hub.
- Find your upcoming show and click Edit.
- Scroll to Shipping Settings.
- Review and update your settings.
- Save your changes.
Tip: You can also customize shipping when scheduling new shows.
Explore individual shipping settings
Learn more about each shipping setting:
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