Offer free or discounted shipping

By default, buyers pay for shipping on Whatnot. Some sellers have access to settings that let you offer free or discounted shipping during live shows.

Manage these shipping cost settings in Seller Hub in the Whatnot app. These options don't apply to Giveaways or purchases made outside of shows.

If you don’t see these settings, buyers will pay shipping by default. This feature may become available to you over time.

On this page: 

• Understand shipping cost options 
• Set default shipping costs for future shows
• Set shipping cost for a specific show
• Where free or discounted shipping applies 

Understand shipping cost options 

Before you update your shipping costs, here’s what each option means.

• Seller pays all shipping costs: 

  • You’ll cover all shipping fees for domestic orders. Buyers still pay for international shipping. Learn more. 

• Buyer pays up to a set shipping cost: 

  • You choose the maximum amount a buyer will pay for shipping during your show, no matter how many items they buy or how many shipments it takes. Once they reach that amount, you’ll cover the rest. 

  • Example: You set a $10 maximum. If shipping ends up costing $18 for one buyer, they pay $10 and you pay the remaining $8.
• Buyers pay all shipping costs (default): 
  • Buyers pay the full shipping cost for their orders.

Set default shipping costs for future shows

When you change your shipping settings from Seller Hub, they apply to all the new shows you schedule.

Shows you’ve already scheduled keep their current shipping settings, unless you update them individually.

1. From the app, tap Seller Hub tab at the bottom of the screen
2. In the top right, open the menu (☰)
3. Scroll down to Settings, then tap Shipping Settings 
4. Open Shipping Costs
5. Choose an option:
   • Seller pays all shipping costs
   • Buyer pays up to a set shipping cost
   • Buyer pays all shipping costs

Learn more about each shipping cost option. 

Set shipping costs for a specific show

To set shipping costs for a new show:

1. From the app, tap Seller Hub tab at the bottom of the screen
2. Choose Schedule a Show
3. Fill in your show details
4. Under Shipping Settings, tap Shipping Costs
5. Choose the shipping option you want

To update shipping costs for an existing show:

1. From the app, tap Seller Hub tab at the bottom of the screen
2. In the top right, open the menu (☰)
3. Select Shows
4. Find and open the show you want to update
5. Tap ··· More, then Edit Show
6. Scroll to Shipping Settings, then tap Shipping Costs
7. Choose your new option

For recurring shows, changes apply to all future instances. Once a show starts, shipping settings can’t be changed.

Where free or discounted shipping applies 

Shipping eligibility depends on where you and your buyers are located. Buyers outside your country aren’t eligible for free or discounted shipping.

• If you're seller in the contiguous US (48 mainland states):
  • Discounted shipping applies only to buyers in the contiguous US.
  • Buyers in Alaska, Hawaii, and U.S. territories like Guam will pay standard shipping rates.
• If you're a seller outside the contiguous US (e.g. Hawaii, Alaska, Guam):
  • Discounted shipping applies to all domestic US buyers, including those in other states and territories like New York or Puerto Rico.
  • You’ll pay commercial shipping rates for these orders.
• If you're a seller outside the US: 

  • Discounted shipping applies only to buyers in your own country.