Offer free or discounted shipping

By default, buyers pay for shipping on Whatnot. Some sellers have access to settings that let you offer free or discounted shipping during live shows.

Manage these settings in Seller Hub in the Whatnot app. They don’t apply to Giveaways or purchases made outside of shows.

If you don’t see these options, buyers will pay shipping by default. This feature may become available over time.

On this page: 

• About shipping cost options 
• Set default shipping costs for future shows
• Set shipping cost for a specific show
• Who gets free or discounted shipping

Shipping cost options 

Before updating your shipping settings, here’s what each option means:

• Seller pays all shipping costs: 
  • You cover all shipping fees for domestic orders. Buyers still pay for international shipping. Learn more. 

• Buyer pays up to a set shipping cost: 

  • You set the maximum amount a buyer will pay for shipping during your show, regardless of how many items they buy or shipments required. Once they reach that amount, you cover the rest.

  • Example: You set a $9.21 maximum. If shipping ends up costing $20 for one buyer, they pay $9.21 and you pay the remaining $10.79.
• Buyers pay all shipping costs (default): 
  • Buyers pay the full shipping cost for their orders.

Set default shipping costs 

Changes made in Seller Hub apply to all newly scheduled shows. 

Existing shows keep their current settings updated individually.

1. From the app, tap Seller Hub tab at the bottom of the screen
2. In the top right, open the menu (☰)
3. Scroll down to Settings, then tap Shipping Settings 
4. Open Shipping Costs
5. Choose an option:
   • Seller pays all shipping costs
   • Buyer pays up to a set shipping cost
   • Buyer pays all shipping costs

Set shipping costs for a specific show

To set shipping costs for a new show:

1. From the app, tap Seller Hub tab at the bottom of the screen
2. Choose Schedule a Show
3. Fill in your show details
4. Under Shipping Settings, tap Shipping Costs
5. Choose the shipping option you want

To update shipping costs for an existing show:

1. From the app, tap Seller Hub tab at the bottom of the screen
2. In the top right, open the menu (☰)
3. Select Shows
4. Find and open the show you want to update
5. Tap ··· More, then Edit Show
6. Scroll to Shipping Settings, then tap Shipping Costs
7. Choose your new option

For recurring shows, changes apply to future instances only. 

Once a show starts, shipping settings can’t be changed.

Who gets free or discounted shipping

Shipping eligibility depends on your location and your buyers’ locations. 

Free or discounted shipping usually only applies to domestic buyers, within your country. Buyers outside your country pay standard shipping rates.

• If you're seller in the contiguous US (48 mainland states):

  • Discounted shipping applies only to buyers in the contiguous US.

  • Buyers in Alaska, Hawaii, and U.S. territories (e.g., Guam) pay standard shipping rates.

• If you're a seller outside the contiguous US (e.g. Hawaii, Alaska, Guam):

  • Discounted shipping applies to all US buyers, including those in other states and territories (e.g. New York, Puerto Rico).

  • You’ll pay commercial shipping rates for these orders.

• If you're a seller outside the US: 

  • Discounted shipping applies only to buyers in your own country (domestic orders).