Shipping settings let you choose how shipping works for your live shows on Whatnot. You can set your default shipping options in Seller Hub and make changes for individual shows when needed.
We recommend reviewing your shipping settings before you go live, so you know exactly how shipping will work during your show.
In this article:
New to shipping on Whatnot or selling outside of shows? Check out Set up shipping before you sell.
Edit your default shipping settings
Your default shipping settings apply to all future live shows, unless you change them for a specific show.
If you already have shows scheduled, you can choose whether your updates apply to those shows too.
From Seller Hub, you can choose:
- Who pays for shipping
- Which domestic shipping options are available (varies by region)
- Whether Free Pickup is offered
- Whether to use custom shipping profiles
Even with default settings in place, the final shipping service for an order may still vary based on:
- The item’s weight or category
- The shipping profile used
- Any show-specific shipping overrides
Note: International shipping is automatically enabled for eligible buyers and can’t be turned off in settings
Learn more about available shipping services and pricing in your region: US, UK, Germany, France, Australia, Netherlands, Austria.
To your Seller Hub shipping settings:
- From the Whatnot app, tap Seller Hub at the bottom of the screen
- Tap the menu icon (☰) in the top right
- Scroll down to Settings > Shipping Settings
- Review your settings and make any changes
- (Optional) Choose whether to apply changes to scheduled shows
- Tap Save
You can return and update these settings at any time.
Update shipping settings for a specific show
By default, each live show uses your Seller Hub shipping settings.
If needed, you can customize shipping for one specific show.
For an individual show, you can choose:
- Who pays for shipping
- Which shipping methods are available
- Whether Free Pickup is offered
These changes apply only to that show. If the show is recurring, the settings carry over to future instances of that show.
To edit shipping settings for a scheduled show:
From the app
- Tap Seller Hub at the bottom of the screen.
- In the top right, open the menu (☰).
- Tap Shows, then select the show you want to edit.
- Select … More, then tap Edit Show.
- Scroll to Shipping Settings.
- Review and adjust your settings as needed.
- Save your changes.
From whatnot.com
- From whatnot.com, click your account icon in the top right.
- Open your Seller Hub.
- From the left menu, open your Shows page.
- Scroll to Shipping Settings.
- Review and adjust your settings as needed.
- Save your changes.
Tip: You can also customize shipping settings whenever you schedule new shows.
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Articles in this section
- Edit your shipping settings
- Pack and ship your order
- Make a shipping adjustment
- Bundle or unbundle shipments
- Packaging Guidelines
- Generate and print shipping labels
- Manage your default label options (label size, return address)
- Change or fix your shipping label
- Troubleshoot label generation error messages
- Export livestream report