Offer free or discounted shipping

By default, buyers pay for shipping. But during live shows, you can choose to cover all or part of the shipping cost. 

If you offer free shipping, your show will be tagged with a “Free Shipping” label, and buyers can filter for shows that offer it.

Note: Free or discounted shipping can only be set up in the Whatnot mobile app. It’s also only applicable to live shows at this time. 

On this page: 

• Set your default shipping costs 
• Set shipping cost for a specific show
• Where free and discounted shipping applies 

Set your default shipping costs 

These settings apply to all new shows you schedule. Shows scheduled before you update your settings will keep their original shipping settings, unless you update them.

1. Open the Whatnot app
2. Tap the Account icon
3. Make sure you're on the Seller Hub tab
4. Scroll down and tap Shipping
5. Tap Shipping Costs
6. Choose one:
   • Seller pays all shipping costs: Applies to domestic orders. Buyers still pay for international shipping.
   • Buyer pays up to a set shipping cost: Set the maximum amount a buyer will pay for unlimited orders during your show.
   • Buyer pays all shipping costs. 

Set shipping cost for a specific show

To set shipping costs for a new show:

1. Open the Whatnot app
2. Tap the + Sell icon
3. Select Schedule a Show
4. Fill in your show details
5. Under Shipping Settings, tap Shipping Costs
6. Choose the shipping option you want

To update shipping costs for an existing show:

1. Open the Whatnot app
2. Tap the Account icon
3. Tap Shows
4. Find and open the show you want to update
5. Tap ··· More, then Edit Show
6. Scroll to Shipping Settings and tap Shipping Costs
7. Choose the new shipping option

For recurring shows, changes apply to all future instances.

Once a show starts, shipping settings can’t be changed. Create a new show if you want to update them.

Where free and discounted shipping applies 

Shipping cost eligibility depends on where you and your buyers are located. Buyers outside your country are not eligible for free or discounted shipping.

• If you're a US seller in the contiguous US (48 mainland states):
  • Discounted shipping applies only to buyers in the contiguous US.
  • Buyers in Alaska, Hawaii, and U.S. territories like Guam will pay standard shipping rates.
• If you're a US seller outside the contiguous US (e.g. Hawaii, Alaska, or Guam):
  • Discounted shipping applies to all domestic US buyers, including those in other states and territories like New York or Puerto Rico.
  • You’ll pay commercial shipping rates for these orders.
• If you're a seller based outside the US (e.g. the EU, UK, or Australia):
  • Discounted shipping applies only to buyers in your own country.