Offer free or discounted shipping Offer free or discounted shipping
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Offer free or discounted shipping

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By default, buyers pay for shipping on Whatnot. You can change this by updating your shipping settings, where you can choose to cover all or part of those costs during your shows.

Lowering or covering shipping costs can help encourage more viewers and purchases during your show.

These settings apply to shows only. They don’t apply to Giveaways or marketplace orders placed outside of a Show.

Note: Shipping cost settings aren’t available to all sellers right away or in all regions. As you continue selling on Whatnot, more shipping options may appear in Seller Hub. Until then, buyers will pay standard shipping rates.

On this page: 

Understand your shipping cost options

Before updating your settings, here’s what each option means:

  • Seller pays all shipping costs: You cover all domestic shipping costs. Buyers still pay for international shipping.
  • Buyer pays up to a set shipping cost: You set the maximum amount a buyer will pay for shipping during your show. Once they reach that amount, you cover the rest.
    • Example: If you set a $9.21 maximum and a buyer’s total shipping costs $20, they pay $9.21 and you pay $10.79.
  • Buyers pay all shipping costs (default setting): Shoppers pay the full shipping cost for their orders.

Tip: Shows where you offer discounted shipping may display a Free Shipping or Reduced Shipping label that viewers see in their feeds. Buyers can also search and filter using these labels.

Set default shipping costs 

Default settings in Seller Hub apply to all newly scheduled shows. 

Existing shows will keep their current settings, unless you choose to apply updates to already scheduled shows. 

  1. From the Whatnot app, tap Seller Hub Seller Hub at the bottom. 

  2. Open the menu menu lines in the top right corner.

  3. Scroll down to Settings, then tap Shipping Settings. 

  4. Open Shipping Costs. 

  5. Choose your preferred option. 

  6. Save your changes. 

Set shipping costs for a specific show

You can set shipping costs when scheduling a new show or update an upcoming one.  

Set shipping costs for a new show:

  1. From the Whatnot app, tap Seller Hub Seller Hub at the bottom. 
  2. Choose Schedule a Show.
  3. Fill in your show details.
  4. Under Shipping Settings, tap Shipping Costs.
  5. Choose your preferred option. 
  6. Save your changes. 

Set shipping costs for an upcoming show:

  1. From the Whatnot app, tap Seller Hub Seller Hub at the bottom. 
  2. Open the menu menu lines in the top right corner.
  3. Select Shows.
  4. Find and open the show you want to update.
  5. Tap ··· More, then Edit Show.
  6. Scroll to Shipping Settings, then tap Shipping Costs.
  7. Choose your preferred option. 
  8. Save your changes. 

For recurring shows, changes apply to future instances only. 

Once a show starts, shipping settings can’t be changed.

Who gets free or discounted shipping

Free or discounted shipping depends on your location and your buyers’’ locations.

In most cases, free or discounted shipping applies to domestic orders only.

  • If you’re a seller in the contiguous US (48 states): Applies to buyers in the mainland US only. Buyers in Alaska, Hawaii, and US territories will pay standard shipping rates.
  • If you’re a seller outside the contiguous US (e.g. Alaska, Hawaii, Guam): Applies to all US Shoppers. You’ll pay commercial shipping rates for these orders.
  • If you’re a seller outside the US: Applies only to domestic orders within your country.

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