Bring Your Own Label (BYOL) Bring Your Own Label (BYOL)
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Bring Your Own Label (BYOL)

Whatnot Support Whatnot Support

In most cases, sellers should use Whatnot-generated shipping labels. In limited situations, approved Sellers can use their own label—also known as BYOL.

In this article: 

Can I use my own shipping label (BYOL)? 

BYOL is only available in specific cases.

You may be eligible if you’re:

  • Shipping from France using Colissimo or Mondial Relay (for international orders)
  • Shipping from Germany using DHL
  • Selling in the Wholesale category (Pallets, Case Packs & Bundles) 

If you meet one of these criteria, contact Support to request access to BYOL.

Note: BYOL is only available to approved Sellers. Using your own label without approval may delay your payout or prevent order updates.

How do I use my own label?

Once approved, you can purchase your own shipping labels, then enter tracking in Seller Hub on whatnot.com. 

You must:

  • Enter valid tracking for every order. 
  • Ship within two business days of the sale, in line with our Shipping Policy.

To enter tracking for a shipment:

  1. From whatnot.com, open the the Shipments page in seller Hub.
  2. Filter by Needs Label.
  3. Select the shipment.
  4. Under Shipping Actions, copy the buyer’s address.
  5. Buy a trackable shipping label from your carrier (untracked shipping isn’t allowed). 
  6. After purchasing a label, return to the Shipments page. 
  7. Find and select the shipment. 
  8. Under Shipping Actions, click Enter your own tracking code

Note: You can’t switch back to a Whatnot-generated label after entering a tracking code. 

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What happens after I enter the tracking code? 

  • Getting paid: Once you enter tracking, your earnings begin processing. 
    • Early Payout: Earnings begin processing right away. 
    • Standard payout: Earnings begin processing after 7 days. 
    • Once processed, funds appear in your Whatnot balance and are available for payout.
  • Delivery status: Orders are automatically marked as delivered two weeks after tracking is added.

How do shipping costs work with BYOL? 

  • At checkout: Shipping costs are based on your shipping settings. BYOL doesn’t change what buyers see or pay. 

  • After entering tracking: You’ll receive the shipping amount collected at checkout as part of your payout, minus a small fee that supports shipping features like Smart Bundling and Flat Rate shipping.

  • If your label costs more than the shipping amount charged at checkout: You’re responsible for the difference. Whatnot doesn’t cover additional shipping costs.

  • Giveaways: The same process applies to giveaway shipments.

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