Before you ship, you can bundle or unbundle shipments in Seller Hub on whatnot.com.
Smart Bundling™ automatically groups eligible purchases into shipments, but you can make manual adjustments when needed, before shipping labels are finalized.
You may need to bundle or unbundle shipments to:
- Combine multiple purchases into one package
- Separate items that are too large, heavy, or fragile to ship together
- Ship a forgotten item separately
- Adjust shipments grouped by Smart Bundling™
These adjustments give you control over how purchases are packaged, helping your shipping labels and tracking information accurately reflect what you're shipping.
In this article:
- Before you bundle or unbundle
- How shipping costs may change
- How to unbundle a shipment
- How to bundle shipments
- Frequently asked questions (FAQs)
Before you bundle or unbundle
Keep these rules in mind:
- Same buyer only: You can only bundle orders from the same buyer.
- Bundle before generating labels: You can only bundle shipments before generating shipping labels.
- Unbundle before transit: You can unbundle shipments after generating a label, as long as the original shipment hasn't been marked In Transit or Shipped.
Note: Always make sure your packages match the shipments shown in Seller Hub.
If you pack items together without bundling them on Whatnot first, or ship items separately without unbundling them first:
- Tracking may not update correctly for buyers
- The order status may stay stuck on Preparing Package
- Your earnings for those sales may be delayed
How shipping costs may change
Shipping costs are charged when a purchase is made.
If you later bundle or unbundle shipments, shipping costs may be adjusted based on the updated package size and weight.
Manual bundling and unbundling are considered shipping adjustments:
- Bundling is often free if the new shipping label costs less than the original labels combined.
- Unbundling may increase shipping costs if the new labels cost more than the original shipment.
- Some adjustment increases are covered by your free weekly shipping adjustments. If they aren't, additional shipping charges may apply. Learn what qualifies as a free shipping adjustment.
Before you confirm changes, Seller Hub shows:
- Whether your adjustment is covered by a free weekly shipping adjustment or requires an additional charge.
- Any additional shipping costs that will be deducted from your ledger.
How to unbundle a shipment
Unbundling splits one shipment into separate packages with individual shipping labels.
You can unbundle a shipment before or after generating a label. If you’re unbundling after label creation, do it before the original shipment status changes to Shipped or In Transit.
After unbundling, a separate label is created for the removed item(s).
If you haven’t generated a label yet
- From whatnot.com, open the Shipments page in Seller Hub.
- Filter by Needs Label.
- Select the bundled shipment.
- Click Unbundle Shipment.
- Select the items you want to remove from the bundle.
- Click Unbundle Selected Items.
- Review the changes and confirm.
- Check the shipment details for each new shipment and edit if needed.
- Generate a label for each shipment.
If you’ve already generated a label
- From whatnot.com, open the Shipments page in Seller Hub.
- Filter by Unfulfilled.
- Select the shipment you want to unbundle.
- Click Generate New Label.
- Check the item(s) you want to remove from the bundle, then click Next.
- Check the shipment details for each new shipment and edit if needed.
- Click Next.
- Review the changes and Generate Shipping Label.
How to bundle shipments
How to bundle shipments
Bundling combines multiple purchases from the same buyer into one shipment. You can bundle any purchases from the same buyer before generating shipping labels.
After bundling, you'll ship those items together under one label.
- From whatnot.com, open the Shipments page in Seller Hub.
- Filter by Needs Label.
- Select two or more shipments from the same buyer.
- Click Bundle Selected Shipments.
- Review changes and confirm.
Frequently asked questions (FAQs)
Can I ship multiple purchases from the same buyer in one package?
Yes. If purchases are eligible for bundling, you can combine them into one shipment in Seller Hub before generating shipping labels.
If you pack multiple orders together without bundling them first on Whatnot, some orders may remain stuck in the Preparing Package status, and not show as Shipped. This can confuse Shoppers and delay your earnings.
If you’ve already generated labels and you can’t bundle in Seller Hub before shipping, ship each order separately using its assigned label.
What happens if I accidentally shipped multiple orders together without bundling them on Whatnot first?
Contact Whatnot Support right away so we can help review the shipment and update tracking information when possible.
Each order must match the correct shipping label generated in Seller Hub. This helps keep tracking, buyer updates, and payouts accurate and on time.
What if I forgot to pack an item before I shipped a package?
If the original shipment hasn’t been marked In Transit, you can unbundle the missing item and ship it separately with a new label.
If the shipment is already In Transit, contact Whatnot Support. We’ll help make sure your shipments are updated correctly and help you send the missing item.
Will bundling or unbundling change my shipping costs?
Sometimes. If your bundle or unbundle increases shipping costs, the additional cost may be deducted from your ledger unless the change is covered by one of your free weekly shipping adjustments.
Seller Hub shows any additional shipping costs before you confirm the adjustment.
Can I bundle purchases from a show with purchases made outside a show?
Yes. As long as the purchases are from the same buyer and shipping labels haven't been generated, you can manually bundle them in Seller Hub.
Learn more
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