For any questions or issues you have, you can reach out to our Whatnot support directly through the app or from your web. Be sure to provide as much detail as you can so we can ensure you get the support you need as quickly as possible.
Once you’ve reached out to our support team, you should receive a response within 48 hours.
Contact Methods
To reach out to support, use one of the following methods to get the quickest response:
- For order-related issues or questions, users should submit a ticket within the app
- For all other issues or questions, users can submit a ticket within the app or from your web browser
- An email will be created for all created tickets so that we can respond and you can provide additional information upon request
- To check if you have any open tickets that are awaiting your response, search "Whatnot Support" in your email browser
You can also reach out to Support through Whatbot - a messaging assistant that can help you get answers quickly. When the bot's unable to help, the Whatnot Support team will be available to answer your questions as always. Learn more.
Note: Whatbot is a support tool. It is not an agent of Whatnot with any authority to bind Whatnot to decisions or commitments.
Submitting a Ticket for Order Issues
- Open the Whatnot mobile app.
- Tap the Activity icon on the bottom menu.
- Tap Purchases and then tap on the order you need help with.
- Scroll to the bottom of the page and tap Get help with this purchase
- Fill out the contact form to the best of your abilities and submit it when ready. Include as much info as you can, including:
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Photos of:
- Any damages (front, back, top, bottom, and sides).
- The box it came in, including the label of the box.
- How it was packaged.
- Describe any discrepancies between the item received compared to the item advertised by the seller.
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Photos of:
Resolving Order Issues
You can file a claim on your item if it meets any of the covered refund reasons listed here. In order for the claim to be considered, you must contact support within the refund eligibility time frame for the category you purchased in.
- Sports Cards, TCG, Sneakers & Streetwear, Coins & Money: you have 7 days from delivery or 30 days from purchase, whichever comes first, to submit your claim
- All other categories: you have 14 days from delivery or 30 days from purchase, whichever comes first, to submit your claim
Once we receive the claim, our support team will review the claim and follow up with next steps to help resolve the issue.
Submitting a Ticket for Account Issues or General Questions (Mobile)
- Open the Whatnot mobile app
- Tap the Profile icon at the far right of the bottom menu
- Tap the two-line Menu icon in the top right-hand corner
- Scroll to the bottom of the page and tap Contact Us
- Fill out the contact form to the best of your abilities and submit it when ready. Please include as much info as you can, so that we may better assist you!
Submitting a Ticket for Account Issues or General Questions (Web)
To submit a ticket for account and general questions on Mobile:
- Follow this link to Submit a request – Whatnot
- Fill out the contact form to the best of your abilities and submit it when ready. Please include as much info as you can, so that we may better assist you!
If you are submitting a request about an order from the Web, please include the following:
Please note: If you have the Whatnot app on your mobile device, we automatically include your username, tracking information, and order number, and provide the ability to upload photos taken on your mobile device.
In your ticket, please be sure to include the following:
- Tracking Number
- Order Number (ex. dQzGdHsKxwaEyrQfCdcCs8)
- Email associated with your account
- Username
If you have missing items, please be sure to include the following:
- Photos of the item you received
- Description of the item you were supposed to receive
- Tracking Number
- Order Number (ex. dQzGdHsKxwaEyrQfCdcCs8)
- Email associated with your account
- Username
If your items sustained damage, please be sure to include the following:
-
Photos of:
- All of the damages (front, back, top, bottom, and sides)
- The box it came in including label of the box
- How it was packed.
- Describe any discrepancies of the item received compared to the listed item communicated
- Tracking Number
- Order Number (ex. dRzGdHsKxwaEyrQfCdcCs8)
- Email associated with your account
- Username
If you are experiencing shipping delays, please be sure to include the following:
- Date of purchase
- Tracking Number
- Order Number (ex. dQzGdHsKxwaEyrQfCdcCs7)
- Email associated with your account
- Username
Please refer to our Buyer Protection Policy for any other questions.