Contact Whatnot Support

For any questions or issues you have, you can reach out to our Whatnot support. Be sure to provide as much detail as you can so we can ensure you get the support you need as quickly as possible. 

Once you’ve reached out to our support team, you should receive a response within 48 hours. 

Contact Methods

To reach out to support, use one of the following methods to get the quickest response:

• For order-related issues, users should submit a ticket within the app  
• For all other issues, such as Account issues or General questions:
  • iOS users should submit a ticket within the app
  • Android and Web users should click here to submit a ticket with Whatnot support. 

Submitting a Ticket for Order Issues

You can file a claim on your item if it meets any of the covered refund reasons listed here

In order for the claim to be considered, you must contact support within the refund eligibility time frame for the category you purchased in. Below is a summary of refund eligibility time frames by category, and you can find the full list in our Refund Policy here.

• Sports Cards, TCG, Sneakers & Streetwear, Coins & Money: you have 7 days from delivery or 30 days from purchase, whichever comes first, to submit your claim
• All other categories: you have 14 days from delivery or 30 days from purchase, whichever comes first, to submit your claim

Once we receive the claim, our support team will review the claim and follow up with next steps to help resolve the issue.

To submit a ticket for order issues:

1. Open the Whatnot mobile app. 
2. Tap the Profile icon at the far right of the bottom menu. 
3. Tap the Menu two lines in the top right-hand corner.
4. Select Purchases.
5. Tap on any order you’re having issues with. 
6. Scroll to the bottom of the page and tap Contact Us.
7. Fill out the contact form to the best of your abilities and submit it when ready. Include as much info as you can, including:
   • Photos of:
     • Any damages (front, back, top, bottom, and sides).
     • The box it came in, including the label of the box.
     • How it was packaged.
   • Describe any discrepancies between the item received compared to the item advertised by the seller.

Resolving Order Issues

Whatnot team members will verify and review what was communicated to understand how to best proceed (either requesting more information or offering a partial or full refund). 

Once they examine the pictures and the condition of the item, Support will reach out to you and make their decision.

Submitting a Ticket for Account Issues or General Questions (iOS only)

To submit a ticket for account and general questions:

1. Open the Whatnot mobile app. 
2. Tap the Profile icon at the far right of the bottom menu. 
3. Tap the Menu two lines in the top right-hand corner.
4. Scroll to the bottom of the page and tap Contact Us.
5. Fill out the contact form to the best of your abilities and submit it when ready. Please include as much info as you can, so that we may better assist you!