What to do if a shipment is returned to you

If a package is returned to you, it simply means the carrier wasn’t able to complete delivery to the buyer.

The most important thing is to let us know quickly so we can help you resolve it.

Step 1: Contact Whatnot Support within 7 days  

Reach out to us within 7 days of receiving the returned package so we can review the order and protect your next steps.

To report the returned package: 

1. Open the Whatnot app or go to whatnot.com

2. Go to Seller Hub > Orders

3. Select the order

4. Tap Get help with this order

The sooner you contact us, the faster we can help you move forward.

Step 2: We’ll guide you on next steps 

Depending on the situation, we may help you:

• Update shipment details and reship the package

• Issue a refund to the buyer

We’ll help you determine the right resolution and keep the buyer informed along the way.

Why a package may be returned 

Most carriers include a return reason in the tracking history or on the package label.

Common reasons include:

• The shipping address was incorrect or incomplete

• Postage was missing or insufficient

• The package wasn’t picked up in time by the buyer 

• The buyer refused delivery

• The delivery location wasn’t accessible

If the return was due to insufficient postage, review your product listings to make sure weight and dimensions are set up accurately for future shipments. 

If the reason isn’t clear, check the tracking details or contact the carrier directly for more information.