Fix a “returned to sender” shipment

If you're a seller and a package comes back to you, it means the carrier couldn’t complete delivery to the buyer.

Step 1: Contact Whatnot Support right away 

Contact Whatnot Support within 7 days of receiving the package. 

To report the returned package: 

1. Open the Whatnot app or go to whatnot.com
2. Go to Seller Hub > Orders
3. Select the order
4. Tap Get help with this order
5. Let us know the package was returned to you

Step 2: We’ll guide you on next steps 

Depending on the situation, we may help you:  

• Correct the shipment details and reship the package to the buyer
• Issue a refund to the buyer 

We’ll help you figure out what to do and keep the buyer informed along the way.

Why a package may be returned 

Most carriers include a return reason in the tracking history or on the package label. 

Common reasons include:

• Shipping address was incorrect or incomplete
• Postage was missing or insufficient
• Package wasn’t picked up by the buyer in time
• The buyer refused delivery
• Delivery location wasn’t accessible

If the reason isn’t clear, you can check the tracking details or contact the carrier.