Shipping Items

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Note: Please allow pop ups while attempting to print shipping labels. 

How to Access the Seller Hub:

1. Sign in to your Whatnot Account on the desktop site at whatnot.com
2. Click on your Profile Icon in the top right corner and select “Shipments  ” from the menu.
   
   
3. All of your shipments are listed on the left-hand side of the seller hub under the "Shipments" tab. You can sort by each individual live stream via the drop-down menu under "Shipments", or view shipments from the Marketplace. Click directly on a Livestream or Marketplace to pull up orders.
   
4. After you click on your Livestream or Marketplace orders, all of your sales will populate below for that sales channel. Sales are split up by Shipment for different buyers and orders in the individual shipments on shown in the right side menu. 

Important Things To Keep In Mind:

• Canceled items will have an alert icon next to their respective shipment in the shipments tab. In the orders tab, you will see "Pending Cancelation" next to the order. (Accept or reject cancellation requests by locating the order on your Seller Hub and choosing "Accept" or "Reject") See this article for more information. 
• Sales are separated out by buyer and bundled by default and all items purchased by the same buyer are usually bundled into one shipment. See our Smart Bundling article for details and exclusions. If needed, you can unbundle an item to create a separate shipping label if a buyer's order needs to be split into multiple boxes.
  • If you have already generated a label for a shipment and later decide you need to break it up into multiple shipments by unbundling before OR after you ship the shipment, the original label will be voided and replaced with a new replacement label. Do not use the original label! An order that is already in transit cannot be unbundled (for example; you forgot to include an item that should have been included with the original shipment). Doing so will void the original label and could prevent payout from occurring. If you forgot to include an item in your original shipment, but you have already sent the shipment, please reach out to support via the order in the app for help
• The Bulk Generate Labels button allows you to create all your shipping labels with 1 click. You can bulk generate labels for both livestream and marketplace orders. All edits to weight and dimensions must be done first. Both the first and last name fields for your shipping address are required. You may substitute “Shipping” “Department” and/or a Business name to complete these fields.
  • Note: Please allow pop ups while generating labels. 
  • Once your shipping labels are generated, you can print them 1 at a time or bulk email the shipping labels to yourself to print them all at once. 
• You can use the Email All Labels button to send a link to your account email address that contains all of the generated shipping labels. When you email your shipping labels to your account, a packaging slip will be included for each buyer's orders!
• You will receive 3 attachments in this email. One file containing labels and packing slips, one file containing just labels, and one file containing just packing slips.
• The buyer's addresses are automatically populated onto the shipping labels, so you don't need to worry about locating their address for shipping. 

For US-sellers:

• Flat-Rate Packaging: You can ship using Flat-Rate boxes (Small, Medium 1 & 2, and Large) and envelopes (Standard, Legal and Padded) for $8.35 on Priority Mail shipments up to 70 lbs! In order to use USPS Flat-Rate packaging, you will need to opt in to Flat-Rate packaging from your profile settings under ‘Shipping’ and/or when creating your show. Please see this article for more information.
• Ground Advantage mail: Seller provides their own packaging/materials.

How To Bundle/Unbundle Orders

Before you Generate a Label:

• Ensure your shipping label settings are correct. You can update your printer settings from your account settings on whatnot.com. You can choose between 2 label formats, 8.5x11 paper (default) or 4x6 label (thermal).

• Update/Confirm your Return Address. This can also be found under the Edit Seller Settings menu by clicking on "update return address". This will determine what name and address populates the return address field on your shipping labels

How to Generate a Label on Web:

• Open your Seller Hub and select the Shipments tab on the left side of the screen. 
• You will see all your pending shipments across all live shows and marketplace orders. 
• Using the drop-down menu at the top of the screen, select the specific live show you want to generate labels for.
• Open the menu on the right side of the screen by clicking the two boxes in the top right corner 
• You can bulk-generate your labels for this live show or generate individual labels by selecting one shipment at a time

How to Generate a Label on Mobile:

• Open the Whatnot app and select the profile icon in the bottom right corner
• Select "Seller Hub" located under your profile information
• Scroll through your recent orders and select the and order
• Click "Generate Shipping Label"

Packaging Guidelines:

Packaging your items safely is a crucial step in the shipping process. It is essential that your items reach the buyer safely and in the same condition as when you sold them. For more information on packaging guidelines and recommendations, check out our Packaging Guidelines FAQ.

Order Status:

You will notice an order status next to each individual order in your Seller Hub. This order status will give you important information on the position of your order in our system. It is important to note that the status of your order is attached to the tracking information provided by the label you create. Clicking on the tracking number will also pull up the tracking information on the carrier's website. You can track the status of your payouts for the orders in the ledgers tab. 

• Canceling: there is currently a cancellation request on this order. It is important to accept or reject the request before you proceed with creating a label for the order. You can see the reason for the request, and accept or reject it directly from the Seller Hub. 

• Needs Label: the sale has been processed and it is time for you to generate a label and package the item(s)
• Ready to ship: You have generated the label and the package is awaiting an acceptance scan from the carrier (*Please note: if you dropped of the package, but the carrier has not scanned the package as shipped, please be patient as this process can sometimes be delayed due to several reasons. If there is no update on the package after 2-3 business days of you dropping it off, please contact support).
• Shipping: The package has been scanned by the carrier and is in route to the buyer
• Delivered: the package has been delivered to its final destination.
• Delivered & Paid Out: the funds for this order have been released to you. You can access your balance from the Payments section of your profile when signed into whatnot.com, or from the Seller tab on your profile within the Whatnot app. Sellers are paid normally three days (72 hours) after an order has been delivered. (For more information on payouts check out our Where can I deposit my funds?)

Other Shipping FAQs

Can I use Flat Rate labels with Priority boxes? 

• You can only use Flat Rate labels with USPS branded Flat Rate packaging

Can I use Priority labels with Flat Rate boxes?

• You cannot use Priority, Ground Advantage, Media Mail or First Class labels with Flat Rate packaging. Only Flat Rate labels can be used with Flat Rate boxes.

Can I use my own boxes with Flat Rate labels? 

• Only Flat Rate labels can be used with Flat Rate boxes.

Do I have to use USPS Priority boxes with Priority labels? 

• You can use any packaging you like with Priority labels, except USPS branded Flat Rate boxes. 

Can I use bubble mailers to ship First Class Mail Letter shipping? 

• We recommend using a plain white “business size” envelope with a security liner to ship your First Class Mail envelopes. They must be machinable. 

Do I have to include a packing slip with my sales? 

• While it is not required, we strongly recommend including a packing slip with your orders. You can request a file containing just your packing slips, just your labels, or a combination of both packing slips and labels by requesting to email yourself all of your labels after your show from the Shipments section of our Seller Hub. The email you receive will give you all 3 options! 

I've misplaced my labels, am I able to reprint them?

• Yes! If you need to reprint the same label, you can access it again by selecting the specific order in the shipments tab of the Seller Hub. You will be able to reprint the shipping label for that order!

I experienced an unexpected emergency and can't ship packages at the moment, is there anything I should do?

• Yes, please write our team at trustandsafety@whatnot.com and request a temporary shipping exception. With your request, please include information about why you need this exception and when you expect to be able to fulfill orders.

One of my buyer purchased several items and I was provided with multiple shipping labels to send them. Can I just send them in 1 package?

• Yes! You can send all items in 1 package, but they must be bundled in your Seller Hub before printing shipping labels. If items are sent in 1 package, but not bundled in your Seller Hub, your payouts may be affected because the items will appear as "preparing package" instead of shipping. Please see this article to learn how to bundle and unbundle. 

I accidentally generated my shipping labels as the wrong format. Am I able to fix this?

• Yes, you can update your shipping label format under your profile settings. Once your label format is updated, you can regenerate your shipping labels. Please note, if you alter the weight or dimension of the packages, you may incur charges for your label adjustments. Please see this article for more information.