Shipping Adjustments

Sellers can edit the weight and dimensions originally specified on their shipping labels. These labels are calculated based on the weight of the items the seller sold during their livestream and in the marketplace and in the case of multiple orders, should be reflective of the aggregate weight of the orders in that shipment as well as the weight of the packaging material. 

We encourage you to carefully weigh your items before creating listings to ensure you do not have to cover additional shipping costs. We also recommend using custom shipping profiles for the items you sell regularly.

However, we recognize that sometimes our weight / size calculation might not correctly reflect the actual size of the package. To edit the package's weight and dimensions:

1. Navigate to Seller Hub: Shipments tab on the Whatnot website 
2. Select the shipment you would like to edit from the Seller Hub by clicking on the pencil icon

3. On the right panel that appears, edit the shipment’s weight or dimensions, or (if you are based in the United States) alter from a Flat-Rate Box to standard Priority Mail label as needed. Click “Save” to record your changes
4. If this edit will cause the shipment cost to increase, you will see the amount of the adjustment in the ‘pending adjustments’ section of the Edit Shipping Label screen, and will also see a pop-up message indicating the cost increase before purchasing the label
   
   1. This cost increase will be deducted from your ledger

We encourage you to carefully weigh your items before creating listings to ensure you do not have to cover additional shipping costs. Note that if a shipping adjustment leads to a lower shipping cost, we will not issue refunds for the difference.  We also recommend using custom shipping profiles for the items you sell regularly.

Adjustments for US sellers

There are three types of adjustments:

1. Free adjustments. Sellers will never be charged (unless we identify pattern abuse) for:
   1. Weight changes within Priority Mail or Ground Advantage shipping for packages less than 1 lb (ex. 4 oz → 8 oz)
   2. Weight changes for packages between 1 - 5 lbs (ex. 2 lb → 4 lb)
   3. Weight changes if the Flat Rate Boxes option is selected on the livestream (ex. Flat Rate Boxes are enabled for packages > 5 lbs, and adjusting the weight from 3 lbs → 15 lbs)
   4. Bundling multiple items if the cost of the shipping label is less than the cost of the 2 separate labels

2. Non-Free Adjustments (Allowance of 5 per Week). All sellers will get 5 free shipping label adjustments per week for the following adjustments. Allowances reset every Sunday at 7pm ET.  For any adjustments outside of these 5, we'll charge the incremental cost of the new label in your ledger. These adjustments include:

   1. Increasing weight from less than 1 lb to 1 - 5 lbs (ex. 4 oz → 2 lb)
   2. Increasing weight from 1 - 5 lbs to 5+ lbs, as long as the total adjustment does not exceed 5 lb (ex. 2 lb → 6 lb)
   3. Increasing the weight while the package is already over 5 lbs, as long as the total adjustment does not exceed 5 lbs (ex. 7 lb → 10 lb)
   4. Opting out of a Flat Rate Box if the Flat Rate Boxes option was selected on the livestream (ex. Flat Rate Boxes are enabled for packages > 5 lbs, and changing 6 lb Flat Rate label to a standard 6 lb Ground Advantage label)
   5. Increasing dimensions to over 1 cubic foot (1728 cubic inches)
   6. Increasing a dimension to > 22 inches (References: Ground Advantage & Priority Mail)
   7. Unbundling shipments, where the cost of 2 separate labels is greater than the original shipment
   8. Seller-initiated upgrade from First-Class Mail Letter shipping to Priority Mail or Ground Advantage
3. Non-Free Adjustments. The following adjustments are not eligible for the 5-adjustment allowance above and will result in an immediate charge:
   1. Purchasing shipping add-ons, like insurance or signature confirmation
   2. Increasing dimensions of a package to over 2 cubic feet
   3. Increasing the weight of shipments from less than 1 lb to over 5 lbs (ex. 4 oz → 6 lb)
   4. Increasing the weight of shipments by more than 5 lbs (ex. 3 lb → 10 lb or 7 lb → 15 lb)
   5. Generating a new shipping label to replace a label that was already created

If the weight of your package is not accurate, USPS may return the parcel. Sellers that do not accurately input the weight of their shipments may be actioned according to our Trust and Safety guidelines. 

Adjustments for sellers in Canada, United Kingdom, Germany, Austria, and Netherlands

Free adjustments
Sellers will get 5 free shipping adjustments per week. These free adjustments reset every Monday morning at 12:01AM UTC.

If an adjustment is beyond the 5-per-week allowance and results in a higher cost for the shipment, you will be charged for the cost difference.

You can check how many free adjustments you have remaining for the week, as well as the cost of the adjustment by updating the weight and dimensions of your shipment and then checking the ‘Pending Adjustments’ section of the Edit Shipment screen:

What counts as an adjustment?

For sellers in Canada, the United Kingdom, Germany, France, Austria, and Netherlands

• Adjustments occur when the cost of the shipment increases based on an increase in the shipment weight or dimensions after an item has been sold.
• All adjustments will be charged at-cost, meaning you will be charged the cost difference between the new shipping label and the shipping cost initially paid.

These adjustments apply to all packages (domestic and international).

How do I know what an adjustment will cost?

The best way to understand the cost of an adjustment is to update the weight and dimensions of the shipment in the Seller Hub, and then check the amount of the adjustment (example shown below):