Sellers can now use USPS Flat-Rate boxes (small, medium, and large) and envelopes (Legal and Padded) for $9.21 ($8.77 + fees) on Priority Mail shipments up to 70 lbs!* In order to use USPS Flat-Rate packaging, you will need to opt in to Flat-Rate packaging from your profile settings under ‘Shipping’ and/or when creating your show. Please follow the below instructions to turn on Flat Rate for your shipments:
*Note: Flat-Rate shipping is not available for marketplace orders or for shipments under 1 lb at this time. Flat Rate pricing includes a small fee to help cover Whatnot’s operational costs of providing shipping services.
- In the Whatnot mobile app, navigate to your profile and hit the hamburger menu in the top right corner, tap ‘Seller Hub’ and then select 'Shipping’
- Tap Domestic Shipments
- Choose between USPS Priority Mail (default setting) or USPS Flat Rate Boxes or USPS Ground Advantage
A few very important notes around shipping with Flat-Rate packaging for shipments over 1lb:
- If you choose to use Flat-Rate products for shipments over 1lb, your automatic max shipping cost for buyers will be set to $9.21 ($8.77 + fees).*
- If you choose to use Flat-Rate packaging and later determine that you need to use non-Flat-Rate packaging, you will be responsible for any additional cost incurred but only for packages over 5 lbs. Packages between 1 - 5 lbs will not incur an additional charge. Please see our FAQ on post-show shipping adjustments here.
The settings you choose here will be the default for all of your future shows. Any existing shows will be set to the settings that were selected when you created those shows.
You are also able to edit the domestic shipping settings within the show scheduler while creating a new show or editing a previously scheduled show. For recurring streams, any changes within a show will be applied to all future instances of that show.
Sellers can get free Flat-Rate envelopes and boxes from their local USPS or online for free. Eligible packaging for Whatnot shipments include:
- Flat Rate Boxes (Small, Medium, and Large)
- Flat Rate Envelopes (Regular, Legal, Padded)
As a reminder, USPS Ground Advantage shipments are not eligible to be sent in Flat Rate packaging.
*Total shipping prices will include the label costs you can find above and a small fee to help cover some of the operational expenses that result from building and maintaining features like Smart Bundling and Flat Rate shipping. We will continue to invest in great product experiences and work with our carriers to get preferential rates for our customers.
Generating Flat-Rate Labels
If you receive an error while trying to generate flat-rate labels, it may be because you have not selected the type of flat-rate box.
To resolve this error:
- Navigate the the Shipments tab in your Seller Hub
- Click on the shipment you wish to generate labels for
- On the right side bar, click "Edit Shipment"
- Make sure the flat-rate toggle is turned on
- Select your flat-rate box type
- Hit "Save and Regenerate"