By default, shipping is completely free for the seller. Whatnot will provide you with prepaid shipping labels to ship your items. The shipping label provided should cover the aggregate weight & dimensions of the items in the package as well as the weight of the packaging.
You can find a general shipping FAQ here. It covers common questions sellers on Whatnot have about shipping. There are however a few nuances to how German shipping works.
Important Note: Only German domestic orders will have shipping labels generated in the seller hub. International orders will need to be shipped using our BYOL program.
Shipping in Germany
In Germany, Whatnot partners with Deutsche Post for letter format shipments. Packages are supported by DPD. We also offer Bring Your Own Label as an option for DHL. See note at the end of this article.
Deutsche Post and DPD base their pricing on both weight and package dimensions. When you list items, you are going to need to utilize shipping profiles specifying the weight and dimensions of the product at hand. To make your life easier, Whatnot has predefined “Standard shipping profiles” for commonly sold products. A few non-exhaustive examples below:
| Category | Standard shipping profile | Dimensions (cm) | Weight (g) |
|---|---|---|---|
| TCG & Sports | Single | 11 x 8 x 0.25 | 10 |
| TCG & Sports | Slab | 15 x 10 x 1.5 | 90 |
| TCG & Sports | Pack | 13 x 7 x 0.5 | 150 |
| Comics | Single Issue | 27 x 19 x 0.5 | 90 |
| Comics | Single Issue with Toploader | 28.5 x 19 x 0.8 | 160 |
| Funko | Funko Pop Standard (4 Inch) | 12.5 x 10 x 17 | 300 |
| Funko | Funko Pop 2 Pack | 22 x 10 x 17 | 400 |
We will continuously update (and add to) these profiles as appropriate. Note that you do not need to add weight for packaging. Our system automatically adds a buffer weight to each package to account for packing materials.
In case you sell items for which we do not have predefined Standard shipping profiles you can create your own. We call these “Custom shipping profiles”. See a detailed walkthrough here.
Whatnot’s algorithm bundles orders into the smallest possible package when a buyer purchases multiple items from the same livestream. In Germany, bundling logic will depend on both weight and dimension. Our algorithm will try to fit as many items as possible into a letter or package. Once either the weight or dimension limit is exceeded as a result of bundling, we will automatically switch to the next package size. Example of how bundling might work:
| Total Items Bundled in Shipment | Items Added with Shipping Profile | Bundled Item Weight (g) | Package dimensions (cm) | Chosen package | Additional Shipment Cost to Buyer | Total Shipment Cost to Buyer |
| 0 | - | 8 g | - | - | - | - |
| 1 | + 1 Card with “Single” Shipping Profile | 18 g | 23.5 x 12.5 x 0.5 | Kompaktbrief | €1.00 | €1.00 |
| 2 | +1 Card with “Single” Shipping Profile | 28 g | 23.5 x 12.5 x 0.5 | Kompaktbrief | €0.00 | €1.00 |
| 3 | +1 Pack of Cards with “Pack” Shipping Profile | 178 g | 23.5 x 12.5 x 2 | Grossbrief | €0.60 | €1.60 |
Breaks
We are aware that buyers participating in formats such as breaks may be entitled to varying numbers of cards. Since sellers cannot know how many cards each buyer will receive prior to creating a break spot, we have created a set of break spot profiles that should cover the vast majority of scenarios.
| Profile | Dimensions (cm) | Weight (g) |
| Small break spot (max 15 cards) | 33 x 24 x 1 | 160 |
| Medium break spot (max 30 cards) | 33 x 24 x 1.5 | 310 |
| Large break spot (max 60 cards) | 35 x 24 x 6 | 600 |
Package format dimensions
Deutsche Post supports letter format shipments, up to a maximum weight of 2 kg and with varying dimensions.
| Service Name | Dimensions (cm) | Max Weight (g) |
| Standardbrief | 23.5 x 12.5 x 0.5 | 20 |
| Kompaktbrief | 23.5 x 12.5 x 1 | 50 |
| Grossbrief | 35.3 x 25 x 2 | 500 |
| Maxibrief | 35.3 x 25 x 5 | 1000 |
| Maxibrief Plus | 35.3 x 25 x 5 | 2000 |
DPD DE supports parcel format shipments, up to a maximum weight of 20 kg.
| Service Name | Dimensions (cm) | Max Weight (kg) |
| XS | 15 x 15 x 15 | 20 |
| S | 25 x 25 x 25 | 20 |
| M | 35 x 35 x 35 | 20 |
| L | 45 x 45 x 45 | 20 |
In order to determine what parcel/letter size to use for a bundled shipment, you should refer to the dimensions column on the shipment dashboard in Seller Hub. This chosen parcel/letter is what the buyer has paid for and is what Whatnot expects the seller to use for the shipment.
International rest of world shipments
International shipments are currently only supported through Bring Your Own Label (BYOL) for DPD DE. Please follow the BYOL help article for more information on fulfilling international shipments.
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