Germany Shipping for Sellers Germany Shipping for Sellers

Germany Shipping for Sellers

Whatnot Support Whatnot Support

By default, shipping is completely free for the seller. Whatnot will provide you with prepaid shipping labels to ship your items. The shipping label provided should cover the aggregate weight & dimensions of the items in the package as well as the weight of the packaging. 

You can find a general shipping FAQ here. It covers common questions sellers on Whatnot have about shipping. There are however a few nuances to how German shipping works.

Shipping in Germany

In Germany, Whatnot partners with Deutsche Post for letter format shipments. Packages are supported by DPD. We also offer Bring Your Own Label as an option for DHL. See note at the end of this article.

Deutsche Post and DPD base their pricing on both weight and package dimensions. When you list items, you are going to need to utilize shipping profiles specifying the weight and dimensions of the product at hand. To make your life easier, Whatnot has predefined “Standard shipping profiles” for commonly sold products. A few non-exhaustive examples below:

Category Standard shipping profile Dimensions (cm) Weight (g)
TCG & Sports Single 11 x 8 x 0.25 10
TCG & Sports Slab 15 x 10 x 1.5 90
TCG & Sports Pack 13 x 7 x 0.5 150
Comics Single Issue 27 x 19 x 0.5 90
Comics Single Issue with Toploader 28.5 x 19 x 0.8 160
Funko Funko Pop Standard (4 Inch) 12.5 x 10 x 17 300
Funko Funko Pop 2 Pack 22 x 10 x 17 400

We will continuously update (and add to) these profiles as appropriate. Note that you do not need to add weight for packaging. Our system automatically adds a buffer weight to each package to account for packing materials.

In case you sell items for which we do not have predefined Standard shipping profiles you can create your own. We call these “Custom shipping profiles”. See a detailed walkthrough here.

Whatnot’s algorithm bundles orders into the smallest possible package when a buyer purchases multiple items from the same livestream. In Germany, bundling logic will depend on both weight and dimension. Our algorithm will try to fit as many items as possible into a letter or package. Once either the weight or dimension limit is exceeded as a result of bundling, we will automatically switch to the next package size. Example of how bundling might work:

Total Items Bundled in Shipment Items Added with Shipping Profile Bundled Item Weight (g) Package dimensions (cm) Chosen package Additional Shipment Cost to Buyer Total Shipment Cost to Buyer
0 - 8 g - - - -
1 + 1 Card with “Single” Shipping Profile 18 g 23.5 x 12.5 x 0.5 Kompaktbrief €1.00 €1.00
2 +1 Card with “Single” Shipping Profile 28 g 23.5 x 12.5 x 0.5 Kompaktbrief €0.00 €1.00
3 +1 Pack of Cards with “Pack” Shipping Profile 178 g 23.5 x 12.5 x 2 Grossbrief €0.60 €1.60

Breaks

We are aware that buyers participating in formats such as breaks may be entitled to varying numbers of cards. Since sellers cannot know how many cards each buyer will receive prior to creating a break spot, we have created a set of break spot profiles that should cover the vast majority of scenarios.

Profile Dimensions (cm) Weight (g)
Small break spot (max 15 cards) 33 x 24 x 1 160
Medium break spot (max 30 cards) 33 x 24 x 1.5 310
Large break spot (max 60 cards) 35 x 24 x 6 600

Package format dimensions

Deutsche Post supports letter format shipments, up to a maximum weight of 2 kg and with varying dimensions.

Service Name Dimensions (cm) Max Weight (g)
Standardbrief 23.5 x 12.5 x 0.5 20
Kompaktbrief 23.5 x 12.5 x 1 50
Grossbrief 35.3 x 25 x 2 500
Maxibrief 35.3 x 25 x 5 1000
Maxibrief Plus 35.3 x 25 x 5 2000

DPD DE supports parcel format shipments, up to a maximum weight of 20 kg. 

Service Name Dimensions (cm) Max Weight (kg)
XS 15 x 15 x 15 20
S 25 x 25 x 25 20
M 35 x 35 x 35 20
L 45 x 45 x 45 20

In order to determine what parcel/letter size to use for a bundled shipment, you should refer to the dimensions column on the shipment dashboard in Seller Hub. This chosen parcel/letter is what the buyer has paid for and is what Whatnot expects the seller to use for the shipment.

International rest of world shipments

International shipments are currently only supported through Bring Your Own Label (BYOL) for DPD DE. Please follow the BYOL help article for more information on fulfilling international shipments.

Add comment

Article is closed for comments.