General & Australia-specific shipping guidelines
By default, shipping is completely free for the seller. Whatnot will provide you with prepaid shipping labels to ship your items. The shipping label provided covers the aggregate weight & dimensions of the items in the package as well as the weight of the packaging.
You can find a general shipping FAQ here. It covers common questions sellers on Whatnot have about shipping.
Shipping in Australia
Shipping in Australia is currently based on weight. It works through an integration with Australia Post, where you are required to bring your own business account (BOYA). As such, all sellers wishing to sell on Whatnot must have a direct account with Australia Post.
Buyers are charged based on the list of prices found here. Note that these prices may be different that the ones you have negotiated directly with Australia Post. Cost of shipping to sellers works as follows:
- Buyers pay prices listed in the linked document
- After the show is done, the seller generates labels through their Seller Hub
- Seller is charged for these labels directly by Australia Post
- Whatnot passes buyer-paid shipping cost less a minor handling fee directly to the seller
- Seller receives these funds together with the normal payouts. See more here
Whatnot’s algorithm bundles orders into the smallest possible package when a buyer purchases multiple items from the same livestream. Our algorithm will try to fit as many items as possible into a letter or a package. Once the weight is exceeded as a result of bundling, we will automatically switch to the next package size. Buyers will then see in real time the incremental shipping fee to cover the difference between the cost of the two package formats.
To minimize shipping costs when bundling items in a livestream, we use shipping profiles through which you let us know the weight of your item.
How do shipping profiles work
When you list items, you are going to be asked to utilize “shipping profiles” which specify the weight. Whatnot has pre-defined shipping profiles for you for ease based on weights. These profiles are a best-effort to accurately reflect both the weight of commonly shipped items on Whatnot. Please select the weight profile that best reflects the item you are shipping. We will continuously update (and add to) these profiles as appropriate.
International shipments
Costs for buyers on international shipments will vary depending on weight as well as the destination country. Buyers can see actual shipping costs within the app before they place an order. Our international shipping costs can also be found here. We offer integrated shipping to NZ, CN, SG, US, UK, IE, NL. If you have a large buyer base in other countries please let us know by reaching out to sellersupport@whatnot.com.