Contact Whatnot support

If you can’t find what you need in Help Center, here’s how to contact us:

• Buyers: Get help with a purchase
• Sellers: Get help with an order or quick answers
• Get help with your account or other issues
• After you contact us

Buyers: Get help with a purchase

You can request help directly from your order details in the app or on the web. This includes issues like missing items, damage, or refund requests covered under Whatnot's Buyer Protection.

Get help in the app:

1. Open the Whatnot app
2. Tap Activity at the bottom of the screen
3. Go to Purchases
4. Tap the order to open its details
5. Tap Get help with this purchase
6. Choose the option that best matches your issue 

Get help on whatnot.com:

1. From whatnot.com, click the activity icon in the top right
2. Click the Purchases tab
3. Click the order to open its details
4. Scroll down and select Get help with this purchase
5. Choose the option that best matches your issue 

Requesting a refund?

If your issue qualifies for Buyer Protection, the same “Get help with this purchase” flow above starts your refund request. 

To stay protected, contact us before the earlier of 30 days from purchase or 14 days from delivery. Some categories have more specific timelines:

• Coins & Money, Sports Cards, Sneakers & Streetwear, Trading Card Games, Luxury Goods: 7 days from delivery or 30 days from purchase (whichever comes first)

• Plants: 2 days from delivery or 30 days from purchase (whichever comes first)

For full details about what’s covered, refund timelines, and returns, see Buyer Protection and Get help with your purchase. 

Sellers: Get help with an order or quick answers

Get help with an order 

Use this if you need support for a specific sale. Sometimes Whatbot will appear first to guide you, but you can create a ticket from the chat if you need help from our team. 

To get help with an order: 

1. Open the Whatnot app
2. Tap Seller Hub at the bottom of the screen
3. Tap the menu icon (☰) in the top right
4. Select Orders
5. Choose the order you need help with
6. Tap Get help with this order
7. Select the option that best matches your issue 

Use Whatbot for quick answers

Whatbot is our 24/7 messaging assistant. It can answer quick questions or connect you with our support team if you need more help. 

To chat with Whatbot: 

1. From whatnot.com, click your account icon in the top right
2. From the Selling tab, open your Seller Hub
3. Click Support Chat on the left 

Note: Whatbot is a support tool, not a live agent. It can’t make decisions or commitments on behalf of Whatnot.

Get help with your account or other issues

If your question isn’t about an order: 

1. Open the Whatnot app
2. Tap the Account icon at the bottom of the screen
3. Scroll down and tap Contact Us
4. Select the option that best matches your issue 

After you contact us

Once you create a ticket: 

• You’ll get a confirmation email with your ticket number.
• A team member will reply to you by email, usually within 48 hours.
• You can reply to your support email anytime to keep the conversation going.
• If you don’t see the email, check your spam folder or search your inbox for "Whatnot Support."