If your earnings aren’t in your Whatnot available balance, or your payout hasn’t reached your bank account, it’s usually due to delivery timing or bank processing.
Follow the steps below to check what’s going on and what to do next.
Potential scenarios:
- My earnings are still "Processing"
- My payout is still "Processing"
- My payout says "Completed", but I don’t see the money
- My payout "Failed"
- My account balance is negative
- My account is suspended or banned
- Payouts for Canadian Sellers
- Payouts for UK Sellers
My earnings are still “Processing”
This is normal until delivery is confirmed, unless you’re eligible for Early Payout.
Check your order status
Go to Seller Hub → Orders and check whether the order shows as delivered.
Common reasons earnings are still "Processing"
The package hasn’t been marked delivered
Earnings begin processing after confirmed delivery and typically appear in your balance within a few hours. In some countries (UK, NL, BE, AU, AT), delivery must happen in addition to a 96-hour settlement period.
You used a shipping method without standard tracking
Untracked shipping methods follow a different processing timeline.
You’re in Early Payout, but there’s a temporary hold
In rare cases, earnings remain Processing until 48 hours after confirmed delivery.
The package hasn’t been marked delivered, but the buyer says it was
For most sellers, earnings begin processing after confirmed delivery. If the buyer says the order was delivered but the status still shows “In transit” or “Shipping”:
- Wait up to 72 hours for tracking to update. Carrier scans can be delayed.
- If tracking hasn’t updated after 72 hours, contact Whatnot Support and include the order ID.
My payout is still “Processing”
In most countries,* payouts typically arrive within 1–2 business days after you request them, excluding weekends and local bank holidays.
* Payouts in Australia and Japan should arrive within 2-3 business days, and payouts in Canada should arrive within 3-4 business days.
Check your payout’s estimated arrival
- Go to Seller Hub → Payouts
- Review the estimated arrival date
- Confirm there are no local bank holidays that could delay payout
If the estimated arrival date hasn’t passed, your payout is likely still on schedule.
My payout says “Completed,” but I don’t see the money
“Completed” means your bank has accepted the transfer.
Sometimes, it can still take 2–5 business days for the funds to appear in your account, depending on your financial institution.
What to do
- Wait 5 full business days from the date you started the payout
- Double-check that your payout method matches your expected banking details
When to contact Support
Contact support if:
- It’s been more than 5 business days and the funds haven’t appeared
- Include the payout amount and the date you requested it.
My payout "Failed"
If a payout fails, the funds are automatically returned to your Whatnot balance.
Common reasons payouts fail
- Your bank rejected the transfer
- Your bank details are incorrect
- The bank account is closed
What to do
- Go to Seller Hub → Payouts
- Update your payout method if needed
- Request a new payout
If the payout fails again, contact your bank for more information.
Whatnot doesn’t have visibility into why a bank may decline a payout.
My account balance is negative
Your balance can go negative if fees or adjustments exceed your available earnings.
Common causes of a negative balance:
- Shipping adjustments
- Promote Tool charges
- Giveaway shipping costs
Example: If you have 0 in your balance and run a giveaway where you cover 5 in shipping costs, your balance will become -5.
Review all charges in your Ledger to understand what’s happened.
You’ll be able to start a payout as you continue selling and your balance becomes positive again.
My account is suspended or banned
If your account is temporarily suspended, you’ll be able to request a payout once it’s reinstated.
If your account is permanently banned, a final payout for payable funds is typically issued 60 days after the ban. If additional information is required, we’ll contact you.
Payouts for Canadian Sellers
We're updating how we process payouts for Canadian sellers so they're paid up to 2 business days sooner, generally within 1-2 business days. Beginning October 5, this update will roll out to sellers throughout the month. As part of this, you'll need to complete a quick one-time setup in Stripe.
When the update reaches your account, payouts will be paused until you complete the setup. Go to Seller Hub > Payouts and follow the steps to finish it in Stripe.
If you sell as an individual, you'll need:
- Your phone number or email to complete a security code
- Your job title (e.g. Manager, Owner, Director)
- A short description of what you sell (e.g. "Selling collectibles")
- Your bank account information
If you sell as a business, you'll need:
- Your phone number or email to complete a security code
- Your registration number which can include registry ID, 7-digit corporation number, or 10-digit Quebec Enterprise Number (NEQ)
- Your industry (e.g. "Clothing and accessories") and a short description of what you sell (e.g. "Selling clothing")
- Details for a business representative: name, date of birth, address, email, phone, and job title
-
Owner or Director details, depending on your situation:
- If your representative owns 25% or more of the company, their details already cover the Owner requirement
- If no one owns 25% or more, provide Director details instead. Your representative can be the Director if that applies to them
- Your bank account information
You may also be asked for ID or business documents if your info can't be verified automatically. You can find more information on verification requirements for Stripe in Canada.
What to do:
- Ensure your Whatnot app is updated to the latest version.
- Go to Seller Hub > Payouts
- Select the banner labeled "Missing Information" to navigate to Stripe
- You'll be redirected to Stripe to create your new Canadian Stripe account
- Add or update the information (e.g., phone number, job title, job description, etc.)
- Save your changes
Once you've updated your information, you'll be redirected back to the Whatnot app, where you can release payouts again. If your account requires manual review, Stripe will email you directly. This is usually resolved within a few hours and no more than 24.
Still need help?
Contact Whatnot Support and include:
- Screenshots of the status shown in Seller Hub
- Any error messages you're seeing
Payouts for UK Sellers
Beginning October 5, we’re rolling out updates to support our UK operations. You don't need to do anything, and your payout process won't change. If you experience any issues with your payouts or have questions, contact Whatnot Support.
Need more help?
If your situation doesn’t match the scenarios above, contact Whatnot Support and include:
- Order ID (if applicable)
- Payout amount and request date (if applicable)
- Screenshots of the status shown in Seller Hub
We’re happy to help.
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