Receiving Payments as a Seller

At Whatnot, we aim to provide sellers with their earnings as quickly as possible. For information on when you can expect to request a cash out for the items you sell, please refer to the following table: 

To learn more about our Early Payout program, see here.

Your Account Balance

You will always see your total Account Balance at the top of your Payouts page. You will notice there are three balances shown on your account:

1. Your total Account Balance: Everything you’ve earned on Whatnot post selling fees, that has not been cashed out
2. Amount available for withdrawal: Earnings that are available for cash out request
3. Amount available soon: Earnings from recently sold orders that are still processing and not yet available for cash out request

The moment an orders sells, the expected earnings are added to the available soon balance until the earnings become  available for withdrawal 4 hours after order delivery. If you have Early Payout, these earnings will become available for withdrawal once you generate shipping labels.

For some Early Payout sellers, we may need to put earnings on hold. Doing so helps us continue to build a sustainable and trustworthy platform for all users. Read more about Payment Holds for Early Payout sellers here.

*Note: Earnings that are “Available Soon” will show up in your Account Ledger with the status of Processing. Once these earnings have been released, the ledger entry will show as Completed.

Important Things to Know

• Buyers can manually mark their packages are Delivered in the Get Help section of their order page.
• Order will automatically be marked as Completed after 60 days.
• If you have not received payment 4 hours after the order is delivered, sellers can write to our Support Team for assistance.

Checking the status of your earnings

To check the status of a payout for a sold order, please reference the Orders tab in Seller Hub on whatnot.com.

Once an order has been paid out successfully, the status to the right of the order will be marked as “Payout Complete.” 

Checking your earnings from a specific live show

If you want to see how much has been paid out from a specific show, select the show in the top right corner of the shipments tab on whatnot.com. Once a show is selected, you will see told sold and total earned:

• Total sold = Your total gross sales from this specific show
• Total earned = A live total of your earnings that have been paid out to date from this show
  • Please note, this is not an estimate of your total expected earnings from this show. The figure will increase as further shipments become eligible for payout

Note: If you’ve been suspended, you can cash out any existing balance once your suspension has been lifted. If you’ve been banned, you’ll receive an automatic cash out of your remaining balance within 14 days of the ban