Receiving Payments as a Seller

When do I get paid out for an order?

Sellers will normally receive payment for sold orders within three days (72 hours) after the order is delivered to the buyer. This applies for both live sales and marketplace sales.

Sellers on Early Payout will receive their payment upon label creation. Early Payout eligibility requirements can be found here.

You can Cash Out to your bank via Stripe. For sellers in the United States and Canada you can also cash out to PayPal.

Checking the status of your payout

To check the status of a payout for a sold order, please reference the Shipments tab in your seller hub on whatnot.com.

At the top right of this screen, you can filter your shipments by all shipments, marketplace shipments only, or you can filter by a specific live show. Once you have chosen which shipments you would like to view, you can refer to the status column to understand your payout. Once an order has been delivered for 72 hours, the status will change from Delivered to Delivered & Paid out. This means you were successfully paid out for the order. 

If it’s been over 72 hours since delivery and you have not received your payout, please click here to contact our Seller Support team with the tracking number and shipment number located in the order's tab.

Checking your earnings from a specific live show

If you want to see how much has been paid out from a specific livestream, start by selecting the livestream in the top right corner of the shipments tab. Once a stream is selected, you will see your total sold amount and total earned. Please note, total earned is an updated total of what has been paid out so far. This number is not an estimate of your total earnings from the show. If you believe this number is lower than you would expect, it is likely that not all orders are delivered and paid out. Please reference the status column to understand your payout status for each shipment.

If you have further questions on fees, please see our seller fees here.

Checking your Whatnot balance

Once orders are successfully paid out, the payout will appear in your Account Ledger which is located in the "Financials" section of the seller hub. Each payout will include the date, amount, and order ID so that you can reference it with your sold orders. 

If you have a negative balance, it could be due to giveaway shipping costs, shipping adjustments, or other factors. You can refer to your ledger for specific details.

You can export all ledger details as a CSV. 

Note: If you’ve been suspended, you can cash out any existing balance once your suspension has been lifted. If you’ve been banned, you’ll receive an automatic cash out of your remaining balance within 14 days of the ban.