Australia Shipping Guide for Sellers

General & Australia-specific shipping guidelines

By default, shipping is completely free for the seller. Whatnot will provide you with prepaid shipping labels to ship your items. The shipping label provided covers the aggregate weight & dimensions of the items in the package as well as the weight of the packaging. 

You can find a general shipping FAQ here. It covers common questions sellers on Whatnot have about shipping. 

Shipping in Australia

Australia Post bases their pricing on both weight and package dimensions. Buyers are charged based on the list of prices found here. Australia Post charges based on the heavier of the cubic weight or physical weight of the package (detail). When you list items, you can utilise standard category shipping profiles which Whatnot has pre-defined for you for ease. These profiles are a best-effort to accurately reflect both the dimensions & weight of commonly shipped items on Whatnot. We will continuously update (and add to) these profiles as appropriate. Note that you do not need to add weight for packaging materials. Our system automatically adds a buffer weight to each package to account for packing materials. You can find a list of all existing standard category shipping profiles in AU here.

In case you sell items for which we do not have predefined standard shipping profiles you can create your own. We call these Custom Shipping Profiles. See a detailed explanation here.

Whatnot’s Smart Bundling™ algorithm bundles orders into one package when a buyer purchases multiple items from the same livestream. In Australia, bundling logic depends on both weight and dimension. Our algorithm fits as many items as possible into a small-sized package. Once either the weight or dimension limit is exceeded as a result of bundling, the next package size is automatically selected. 

You can see a detailed explanation for Australia Post Shipping here. 

International shipments

Costs for buyers on international shipments will vary depending on weight, dimensions, and the destination country. Buyers can see actual shipping costs within the app before they place an order. Our international shipping costs can also be found here. We offer integrated shipping to NZ, CN, SG, US, UK, IE, NL. If you have a large buyer base in other countries please let us know by reaching out to sellersupport@whatnot.com.