As a seller, you can view, reply to, and report reviews left by buyers after delivery.
On this page:
How ratings work
When buyers can leave a rating
Once an item is marked as delivered, the order moves to Pending Review. Shoppers have up to 30 days to leave a star rating and an optional written review.
After a rating is submitted—or once the 30-day window passes—the order is marked Completed on their end.
Shoppers can’t leave ratings or reviews for orders that were canceled or never marked as delivered.
Ratings and reviews don’t affect when you get paid.
Where ratings and reviews appear
- Star-only ratings count toward your average profile rating, but don’t appear individually.
- Ratings with written reviews show up in the Reviews tab on your profile
Your average rating includes all star ratings, with or without written reviews.
Your total review count includes both star-only ratings and written reviews. Because of this, the total may be higher than the number of written reviews displayed.
Why ratings matter
Ratings help buyers quickly understand what to expect when buying from you. A strong, consistent rating builds trust and can influence purchasing decisions.
Reviews also give you useful feedback to improve the Shopper experience over time.
We use ratings as one signal to understand how Sellers are performing, support a trusted marketplace, and determine eligibility for certain features, like Early Payout.
If a Seller consistently receives low ratings, we may review the account under our What Actions We Take policy to better understand what’s happening and help protect the marketplace.
How to keep a positive rating
Most positive ratings come down to getting the basics right:
- Ship orders quickly and on time
- Package items safely and securely
- Accurately describe items in listings and shows
- Communicate quickly and clearly if something goes wrong
Reply to a review
You can publicly reply to any written review from the Whatnot app.
Sellers often use replies to thank buyers or provide helpful context for future customers.
Before you reply:
- You can only reply once
- Replies can’t be edited
- Replies must follow our Community Guidelines
To respond to a review:
- Open the Whatnot app
- Tap your Account icon
- Tap View Profile
- Open the Reviews tab
- Find the review you want to reply to
- Tap the menu
- Select Reply
Tip: Buyers can’t edit reviews after posting, but they can delete them. If you disagree with a review, a thoughtful reply can help share your perspective with future buyers.
Report a review
If a review clearly violates our Community Guidelines, such as harassment or misinformation, you can report it in the Whatnot app.
Our team reviews every report. We only remove reviews that clearly violate policy, so reporting doesn’t guarantee removal.
To report a review:
- Open the Whatnot app
- Tap your Account icon
- Tap View Profile
- Open the Reviews tab
- Find the review you'd like to appeal
- Tap the menu
- Select Report
- Complete the form and Submit