Surprise Sets is an engaging sales format where the buyer purchases a listing related to the seller’s surprise set and then is allocated, at random, a specific product from that set. Sellers can enter up to 500 specific products of similar types in their surprise set, and can find more detail on this format in our Surprise Products Policy. Follow the instructions below to get started with Surprise Sets.
Create & Run a Surprise Set on Web
Step 1: Create a new show and set the Show Format to “Surprise Sets”
Step 2: Within the live show, click the “Add” button in your Live Shop
Step 3: Choose “Create a Surprise Set”
Step 4: Configure Settings
- Add a name, description, and shipping profile for your Set
- Auto-Randomize (Default on): assign the Surprise Product immediately once the product sells. Turn off to randomize manually.
- Quick Spin (Default on): Randomizes quickly to be efficient with time. Turn off to have a slower, more drawn-out animation. This does not affect randomization.
Step 5: Click “Manage Products” to Configure Products
- Enter a name, description, and quantity for each product in the set
- Click Confirm when finished
Step 5: Click “Create Surprise Set”
Step 6: Once Live, Run the Surprise Set
- Click “Start Auction” and then Pin/Run each auction
- “Auto Run” (Beta) will automatically run subsequent auctions
- Randomization will happen after each successful auction if “Auto-Randomize” is on, otherwise you will need to initiate randomization manually
Create & Run a Surprise Set on Whatnot app
- Tap Seller Hub at the bottom of the screen
- Select Schedule a Show and set the Show Format to Surprise Sets
- Within the live show, click the “+” button in your Live Shop
- Choose Create Quality Listing
- Enable “Reserve for Live“ and Surprise Set?” options in the Listing creation fo
- Tap into “Surprise Items” and enter the title(s) and quantity
- Publish and Pin the Surprise Set
- Run the Surprise Set spots
FAQs
I’m not seeing the Surprise Sets option in the listing flow once I’ve created my Surprise Sets show. Do I need to be given access?
If you’re unable to access the Surprise Set feature on mobile, you can create the Surprise Set on a web browser which can then be run on all devices. This should work for all sellers. We’re working on updating the feature across the board and will have updates soon.
What are the rules for which types of products I can run with the Surprise Set feature?
Please see our Surprise Products Policy
What is the maximum number of products I can have in a Surprise Set?
There is a limit of 500 products in a Surprise Set. If needed, you can create multiple sets.
When should I use the Breaks vs Surprise Set feature?
Breaks are only allowed to be used in approved cards categories and must follow our guidelines here.
How do I handle payment failures with the Surprise Set feature?
If payments fail and the buyer doesn’t fix their payment method, you will be able to run additional spots equal to the number of failed payments in order to complete the set.
Can I manually re-randomize what someone gets?
Items are only able to be assigned once and re-randomization is not permitted for surprise items.