The Surprise Set feature is currently available in limited beta for web and iOS. Coming to all sellers in March.
Surprise Sets is an engaging sales format where the buyer purchases a listing related to the seller’s surprise set and then is allocated, at random, a specific product from that set. Sellers can enter up to 100 specific products of similar types in their surprise set, and can find more detail on this format in our Surprise Products Policy. Currently, Surprise Sets is available for sellers on Web and iOS, and available to buyers on all platforms. Follow the instructions below to get started with Surprise Sets.
Create & Run a Surprise Set on Web
Step 1: Create a new show and set the Show Format to “Surprise Sets”
Step 2: Within the live show, click the “Add” button in your Live Shop
Step 3: Choose “Create a Surprise Set”
Step 4: Configure Settings
- Add a name, description, and shipping profile for your Set
- Auto-Randomize (Default on): assign the Surprise Product immediately once the product sells. Turn off to randomize manually.
- Quick Spin (Default on): Randomizes quickly to be efficient with time. Turn off to have a slower, more drawn-out animation. This does not affect randomization.
Step 5: Click “Manage Products” to Configure Products
- Enter a name, description, and quantity for each product in the set
- Click Confirm when finished
Step 5: Click “Create Surprise Set”
Step 6: Once Live, Run the Surprise Set
- Click “Start Auction” and then Pin/Run each auction
- “Auto Run” (Beta) will automatically run subsequent auctions
- Randomization will happen after each successful auction if “Auto-Randomize” is on, otherwise you will need to initiate randomization manually
Create & Run a Surprise Set on iOS
Step 1: Create a new show and set the Show Format to “Surprise Sets”
Step 2: Within the live show, click the “+” button in your Live Shop
Step 3: Choose “Create Quality Listing”
Step 4: Enable “Reserve for Live“ and Surprise Set?” options in the Listing creation form
(Enter Floor/Ceiling/Average if applicable)
Step 5: Tap into “Surprise Items” and enter the options
Step 6: Publish and Pin the Surprise Set
Step 7: Run the Surprise Set spots
FAQs
What are the rules for which types of products I can run with the Surprise Set feature?
Please see our Surprise Products Policy
What is the maximum number of products I can have in a Surprise Set?
There is a limit of 100 products in a Surprise Set. If needed, you can create multiple sets.
Why don’t I see the options for Floor / Ceiling / Average?
Not all categories require these fields - if the fields don’t appear, please enter the Surprise Products according to the instructions above.
When should I use the Breaks vs Surprise Set feature?
Breaks are only allowed to be used in approved cards categories and must follow our guidelines here.
How do I handle payment failures with the Surprise Set feature?
If payments fail and the buyer doesn’t fix their payment method, you will be able to run additional spots equal to the number of failed payments in order to complete the set.
Can I sell all items in my Surprise Set and then randomize them?
Yes, if you turn off Auto-Randomize you can choose when to randomize.
Can I manually re-randomize what someone gets?
Items are only able to be assigned once and re-randomization is not permitted for surprise items.