As your business grows on Whatnot, you may need to grow your team to help with operations - and those new team members may need access to your account. Our Team Permissions feature is designed to make this process safer and more efficient, allowing you to manage your team with confidence.
Team Permissions includes the following functionality:
- Secure Access: Team members can sign up or sign in on Whatnot and accept their invite, without needing your account credentials.
- Add and Manage Team Members: Easily add new team members and assign roles with specific permissions, like streaming or responding to customers.
- Flexible Account Management: Team members can switch among multiple Whatnot accounts, with appropriate access controls for each account.
How to use Team Permissions
Follow these simple steps to manage your team and assign roles:
On Web:
- Log in to your Whatnot seller account on whatnot.com.
- Start by visiting: https://whatnot.com/dashboard/settings."
- Here, you can:
- Invite new team members by clicking the Invite button, entering their email addresses, and assigning a role.
- Update an existing team member’s role by clicking the Role dropdown next to their username and choosing an appropriate role for them.
- View and resend or cancel pending invites by clicking the Invite button, then navigating to the Pending tab.
- Remove existing members by selecting the … button next to their name in the list of team members.
Adding a New Team Member:
- On the Team Permissions page, click the Invite button.
- Enter the team member’s email address and assign their role from the dropdown menu. You can invite multiple team members at once
- Click Send Invite to send them an email invitation to join your team.
Once the invite is accepted, the team member will have access to your account based on the role you assigned and they will appear in your team member list.
Roles and Permissions
1. Owner
The account creator is the only one who is eligible for this role.
- Permissions: Full access to all account settings and features. The owner account is the only one allowed to change payout details or delete the account.
- Restrictions: None.
2. Admin
Recommended for highly-trusted team members who assist in running day-to-day operations.
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Permissions:
- Inventory Management: Create products and manage inventory.
- Shipping & Fulfillment: Ship and fulfill orders.
- Live: Schedule/edit shows, go live, chat in the account’s shows, accept cancellation requests.
- CX: Communicate with customers in DMs.
- Team Management: Add, edit, or remove team members.
- Reports: Access financial reports and analytics.
- Spend Money: Purchase and/or bid on behalf of the account with connected payment methods.
-
Restrictions: Admins cannot:
- Delete the account.
- Edit payout details.
- Change password.
3. Seller
Recommended for team members who primarily handle live streaming for your shop.
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Permissions:
- Inventory Management: Create products and manage inventory.
- Shipping & Fulfillment: Ship and fulfill orders.
- Live: Schedule/edit shows, go live, chat in the account’s shows, accept cancellation requests.
- CX: Communicate with customers in DMs.
-
Restrictions: Sellers cannot:
- Spend money on the account (i.e., purchase or bid on items).
- View financial reports and analytics.
- Add or remove team members.
- Delete the account.
- Edit payout details.
- Change password.
4. Support
Recommended for team members who primarily focus on show management, shipping and order fulfillment as well as customer service.
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Permissions:
- Inventory Management: Create products and manage inventory.
- Shipping & Fulfillment: Ship and fulfill orders.
- CX: Communicate with customers in DMs.
-
Restrictions: Support users cannot:
- Access live streaming features.
- Spend money on the account (i.e., purchase or bid on items).
- View financial reports and analytics.
- Add or remove team members.
- Delete the account.
- Edit payout details.
- Change password.
FAQs
1. Can I change a team member's role after adding them?
Yes, you can choose a new role for the team member from the Team Permissions page. Just find the role dropdown next to their name and choose the new appropriate role.
The only role that cannot be changed is Owner, which is automatically designed as the account creator. If you need to transfer ownership of an account, please reach out to sellersupport@whatnot.com.
2. Can I remove a team member from my account?
Absolutely! To remove a team member, go to the Team Permissions page, click the “...” button next to the user, and click Remove Access. This will revoke their access immediately.
3. Can an Admin edit payout details or delete the account?
No, only the Owner role has the ability to manage payout details, change your password, or delete your account. All non-Owners are restricted from these actions.
4. Can I change the Owner role?
No, the Owner role is tied to the original created account and cannot be changed. You can change the username or password of the Owner account as long as you are logged in as the Owner.
If you need to transfer ownership of an account, please reach out to sellersupport@whatnot.com
By leveraging the Team Permissions feature, you can safely and effectively delegate tasks within your team while maintaining control over key account functions. If you have any further questions or need assistance, please don’t hesitate to contact us at sellersupport@whatnot.com