Buyers can rate their purchases after delivery. You can view written reviews on your profile, reply publicly, or report reviews that violate our policies.
On this page
How ratings work
When buyers can leave a rating
Once an item is marked as delivered, the order moves to Pending Review. Buyers have 30 days to leave a star rating and an optional written review.
After they submit a rating or the 30-day window ends, the order is marked Completed on their end.
Buyers can’t leave a rating or review if:
- They requested to cancel the order, whether the request was accepted or declined.
- The order was never marked as delivered.
Ratings and review timelines don’t affect when you get paid.
How ratings appear on your profile
- Average rating: Includes all star ratings, with or without written reviews.
- Total review count: Includes ratings with and without written reviews, so it may be higher than the number of written reviews displayed.
- Reviews tab: Displays ratings that include a written review. Star-only ratings don’t appear individually.
Why ratings matter
Ratings help buyers know what to expect when buying from you. A strong, consistent rating can build trust, and written reviews can help you understand what’s working and where you can improve.
Whatnot also uses ratings as one signal to assess Seller performance and determine eligibility for features such as Early Payout.
If you consistently receive low ratings, we may review your account under our What Actions We Take policy.
How to maintain a positive rating
Most positive ratings come down to getting the basics right:
- Ship orders on time.
- Package items securely.
- Describe items accurately in listings and shows.
- Communicate promptly and clearly if something goes wrong.
Reply to a review
You can publicly reply to written reviews in the Whatnot app to thank buyers or share relevant context.
Before you reply:
- You can reply only once to each review.
- Replies can’t be edited.
- Replies must follow our Community Guidelines.
To reply:
- Open the Whatnot app.
- Tap your Account icon
.
- Tap View Profile.
- Open the Reviews tab.
- Find the review and tap its menu icon.
- Select Reply.
Buyers can’t edit reviews after posting, but they can delete them. If you disagree with a review, you can use your reply to share your perspective with future buyers.
Report a review
You can report a review in the Whatnot app if it clearly violates our Community Guidelines, such as harassment or misinformation.
Our team reviews every report. Reporting doesn’t guarantee removal. We only remove reviews that clearly violate policy.
To report a review:
- Open the Whatnot app.
- Tap your Account icon
- Tap View Profile.
- Open the Reviews tab.
- Find the review you want to reply to.
- Tap the menu
.
- Select Reply
.
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