Set up and start payouts Set up and start payouts
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  3. Earnings & finances
  4. Getting paid

Set up and start payouts

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Add a payout method, then start payouts whenever you have available earnings to transfer to your bank account.

In this article: 

Add or edit your payout method 

Before you can initiate payouts, you'll need to add a payout method. Your payout method is the bank account where we send your earnings. We transfer funds to that bank account via Stripe Connect, our secure payments partner. 

Once you first set up your payout method, you can update it anytime.

Before your first payout: Complete seller verification to add a payout method. This helps us make sure your earnings are sent securely to you.

In the app
  1. Open the app.
  2. Tap Seller Hub seller hub.
  3. Scroll down and go to Payouts.
  4. Tap Add a Payout or Edit Payout to open Stripe Connect in your browser.
On web
  1. From whatnot.com, open Seller Hub.
  2. On the left, click Financials and open the Payouts tab.
  3. Click Add a Payout Method or Edit Payout Settings to open Stripe Connect.

If you’re adding a payout method for the first time, you’ll create or connect a Stripe account, verify your personal information, and choose the bank account where you'd like to receive payouts.

If you want to edit an existing payment method, follow the prompts in Stripe Connect to update it.

Tip: PayPal is no longer available as a payout method. If you added PayPal before it was removed, you can continue using it.

Start a payout

You can start a payout anytime you have a positive available balance, which you can check on the Payouts page in the Seller Hub.

Your available balance is the maximum amount you can pay out right now. It excludes your processing balance, which covers earnings from orders not yet marked as delivered. Learn more about when your earnings become available.

In the app
  1. Open the app.
  2. Tap Seller Hub seller hub.
  3. In the top right, open the menu (☰).
  4. Go to Payouts.
  5. Tap Start Payout.
On web 
  1. From whatnot.com, open Seller Hub. 
  2. On the left, click Financials and open the Payouts tab.
  3. Click Start Payout.

After you start a payout, we'll share the estimated arrival date. You can track its status on the Payouts page.

How long do payouts take? 

Once initiated, payouts typically arrive in your bank account within 1–2 business days in most countries.*

* Payouts in Australia and Japan should arrive within 2-3 business days, and payouts in Canada should arrive within 3-4 business days.

Business days don't include weekends or local banking holidays. Banking holidays may delay payouts, even if the payout status shows as processing.

Holiday schedules:

Tip: Check your payout status and estimated arrival date in Seller Hub >  Payouts. Once funds arrive in your bank account, the status updates to Completed. How to check your payout status.

Payouts for Canadian Sellers

We're updating how we process payouts for Canadian sellers so they're paid up to 2 business days sooner, generally within 1-2 business days. Beginning October 5, this update will roll out to sellers throughout the month. As part of this, you'll need to complete a quick one-time setup in Stripe.

When the update reaches your account, payouts will be paused until you complete the setup. Go to Seller Hub > Payouts and follow the steps to finish it in Stripe.

If you sell as an individual, you'll need:

  • Your phone number or email to complete a security code
  • Your job title (e.g. Manager, Owner, Director)
  • A short description of what you sell (e.g. "Selling collectibles")
  • Your bank account information

If you sell as a business, you'll need:

  • Your phone number or email to complete a security code
  • Your registration number which can include registry ID, 7-digit corporation number, or 10-digit Quebec Enterprise Number (NEQ)
  • Your industry (e.g. "Clothing and accessories") and a short description of what you sell (e.g. "Selling clothing")
  • Details for a business representative: name, date of birth, address, email, phone, and job title
  • Owner or Director details, depending on your situation:
    • If your representative owns 25% or more of the company, their details already cover the Owner requirement
    • If no one owns 25% or more, provide Director details instead. Your representative can be the Director if that applies to them
  • Your bank account information

You may also be asked for ID or business documents if your info can't be verified automatically. You can find more information on verification requirements for Stripe in Canada.

What to do:

  1. Ensure your Whatnot app is updated to the latest version.
  2. Go to Seller Hub > Payouts
  3. Select the banner labeled "Missing Information" to navigate to Stripe
  4. You'll be redirected to Stripe to create your new Canadian Stripe account
  5. Add or update the information (e.g., phone number, job title, job description, etc.)
  6. Save your changes

Once you've updated your information, you'll be redirected back to the Whatnot app, where you can release payouts again. If your account requires manual review, Stripe will email you directly. This is usually resolved within a few hours and no more than 24.

Still need help?

Contact Whatnot Support and include:

  • Screenshots of the status shown in Seller Hub
  • Any error messages you're seeing

Payouts for UK Sellers

Beginning October 5, we’re rolling out updates to support our UK operations. You don't need to do anything, and your payout process won't change. If you experience any issues with your payouts or have questions, contact Whatnot Support.

Need more help? 

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