Sneakers Best Practices Sneakers Best Practices

Sneakers Best Practices

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Authenticity

Selling counterfeit goods on Whatnot is strictly prohibited. 

  • Do not sell anything that infringes on copyright / trademarks, has unauthorized use of logos, “inspired” goods, etc. 
  • Sellers should be 100% sure of the authenticity of an item before selling it on the platform
  • We recommend using a third party authenticator like Entrupy, LEGIT, or CheckCheck
  • If you see anything on the platform that is suspected counterfeit, please report it in-app
  • Buyers are protected by a 100% money-back authenticity guarantee on Whatnot.
  • Selling counterfeit goods can lead to penalties including being charged back, suspended, or banned from Whatnot.

Misrepresented Condition - Sneakers

When buying sneakers on Whatnot, it’s the buyer’s responsibility to understand the below terminology for describing sneakers’ condition and flaws. 

When selling sneakers on Whatnot, it’s the seller’s responsibility to state the condition of each sneaker and disclose any flaws it may have. 

Whatnot recognizes three states of condition for sneakers: 

  • New - The sneaker is brand new and unused
  • New with defects - The sneaker is brand new and unused but may have some factory defects
  • Used - The sneaker has been worn before 

The seller must verbally state the condition of the sneakers they’re selling or indicate the condition using the title, description, or condition field of the listing.  

In addition, based on the sneaker’s condition, the seller must verbally state any flaws or indicate them using the description field of the listing.  

For “new” or “new with defects” sneakers, the following flaws must be disclosed if they are present:

  • Missing accessories
  • Box damage or missing parts (e.g. no lid, replacement box)
  • Any amount of yellowing/discoloration
  • Any scuff marks
  • Any cuts/tears/paint chips
  • Separations on any part of the shoe

For “used” sneakers, the following flaws must be disclosed if they are present:

  • Missing accessories
  • Box damage or missing parts (e.g. no lid, replacement box)
  • Major yellowing/discoloration
  • Missing/replaced Insoles
  • Major wear/dirtiness on outsoles
  • Major scuff marks
  • Major cuts/tears/paint chips
  • Separations on any part of the shoe

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