What Actions We Take

How We Enforce Guidelines

Our goal is to make Whatnot a fun, safe, and trustworthy community for all our users. When users violate our Community Guidelines, they may be subject to corrective action. We take action based on the severity, frequency, and type of violations. 

For most violations of our Community Guidelines, we will be issuing one of the following actions:

• Warning: We’ll send a warning notifying you of the violation.
• Suspension: You will temporarily lose access to the platform for 2 days or 7 days, depending on the violation.
• Revoke Selling Access: If you are a seller, depending on the violation, we may revoke your access to sell or go live on Whatnot.
• Ban: For repeated or the most serious offenses, we will permanently ban your account.

• Increased commission: If you are a seller, you may be subject to an increase in the commission Whatnot takes

• Other Penalties: You may temporarily become less discoverable to buyers or lose access to certain product features.

The action that a user receives depends on the severity and frequency of the violation. For less severe violations, we typically issue a warning on the first offense. 

Some violations may expire after a period of time if the user has since demonstrated good behavior.

* During ongoing investigations we may temporarily suspend your access to features, including your ability to go live.

Example

Let’s say a user is soliciting off-platform payment for the sale of an item. Here’s an illustrative example of the actions the T&S team may take:

• On the first offense, the user would just receive a warning.
• If the behavior continues, the user receives additional warnings and temporarily becomes less discoverable for other users.
• If this behavior continues, the user may receive a suspension for subsequent offenses, eventually resulting in a ban.

Appeals

Please note that you will have the opportunity to appeal any action against your account. You can respond directly to the email of the violation to appeal. If you have any additional questions, please reach out to trustandsafety@whatnot.com.