Card Breaks Policy

At Whatnot, we craft our policies to ensure our community can feel safe and confident in their purchases. In order to maintain a trustworthy buying experience, we’ve created guidelines for sellers to demonstrate that they are acting fairly and transparently when running Card Breaks. 

Card Breaks are the opening of a professionally sealed card product (including cases, boxes, packs) among multiple participants, where the contents of specific sealed products are not known. 

Item descriptions and presentation

• Card Breaks must be fully visible: The full display of any Card Break must be kept onscreen from the sale of an item to the end of the Break. This can be done over multiple cameras. This includes sealed and unsealed product, tools, or other essential elements of a Card Break, such as hands while dealing with cards, or opening of product. Removing sealed or opened packs, boxes, or cards from the full visibility of the stream prior to the product reveal is a violation of our rules. Here are examples of policy-compliant Card Break camera setups. These visibility requirements also apply to the opening of sealed card product to a single individual (commonly referred to as “personals” or “rip-and-ship”).
• Rules must be shared: The rules for any Card Break run must be in Show Notes or in the item listings for the Card Break. This includes, if relevant, what is considered “base” or “bulk” cards, and how those cards will be distributed. 
  • For example, sharing the rules in your listing: “Full case team break; participants purchase a team, hits and inserts that match the team are sent to the purchasers. Bulk cards are not sent.”
• Breaks are Cards-only: Items such as jerseys, helmets, bats, and other non-card memorabilia cannot be included as part of any Break. Any opening of non-card product must comply with our Surprise Products policy.

Rules and conduct 

• Every buyer must receive a card: Each buyer must receive, at a minimum, one card for each Card Break purchase. 
  • For breaks where sellers can guarantee that each buyer receives a card directly from the break (e.g., hit drafts), sellers may only auction as many break spots as there are cards in the break, such that each buyer is guaranteed a card directly from the break for each purchase.
  • For break formats where a seller cannot guarantee that each entrant receives a card (e.g., team breaks, where there is a chance a buyer’s selected team does not actually appear in the break), every person must be shipped, at a minimum, one card for each purchase. 
• No Card Breaks that span multiple shows, and no off-platform pre-sales: All product from a Card Break must be opened in the same live show. You cannot open product from a Card Break over the course of multiple streams. Positions in Card Breaks on Whatnot cannot be sold off-platform, including as pre-sales or in advance. In the event that spots in a Card Break don't sell, Sellers should honor any buyer refund requests but can continue to sell spots in future breaks (while respecting Whatnot’s shipping requirements) so long as the sealed product has not yet been opened. If desired, sellers can contact Seller Support to ensure that earlier purchases are canceled and refunded. 
• No participants can be related to the seller: Individuals who are members of the same household, family members, or seller's employees may not enter a seller’s Card Break. 

Notes: If sealed card products from a Surprise Set purchase will be opened for a buyer (“rip-and-ship”), the seller must open and show the contents during the livestream, in full visibility.