Community trust makes Whatnot possible. If something violates our Community Guidelines, you can report it.
Reports are confidential, so the account you report isn’t notified. Our Trust & Safety team reviews every report to help keep Whatnot safe and fun.
In this article:
- How to report a profile
- How to report a listing
- How to report by email
- What happens after you report
- Check the status of your report
Tip: To stop someone from interacting with you, block them. To report an issue with an order, submit a support request.
How to report a profile
You can report someone’s profile from several places in the app or on the web.
Report someone during a show
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Tap or click their profile icon:
- Report a seller: Find their icon in the top left.
- Report a viewer: Find their icon in the chat.
- Select Report and follow the prompts.
Report someone from messages (DMs)
- Open the conversation.
- Tap or click More (…) in the top right.
- Select Report and follow the prompts.
Report someone from their profile (Android and web only)
- Open their profile from the Android app or whatnot.com.
- Tap or click More (…) in the top right.
- Select Report and follow the prompts.
How to report a listing
You can report a product listing from several places in the app or on the web.
Report a listing from shop
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Tap or click the listing to open its details:
- During a show: Scroll down and select Report Listing.
- From a profile: Tap More (…) in the top right and select Report.
- Follow the prompts to submit your report.
Report a listing from search
- Tap or click the listing to open it.
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Then:
- On the app: Tap More (…) > Report.
- On web: Scroll down and select Report Listing.
- Follow the prompts to submit your report.
Report a pinned item (app only)
- Tap the listing to open its details.
- Scroll down and tap Report Listing.
- Follow the prompts to submit your report.
How to report by email
If you’re not sure where to report inappropriate behavior, email trustandsafety@whatnot.com and include:
The username of the person you’re reporting
A description of what happened
Helpful details, such as the show title (with date and time), product listing, photos, or screenshots
What happens after you report
Your report is confidential, so the person you report isn’t notified.
After you submit a report, our Trust & Safety team will:
Review the details you shared
Check relevant account history, including past shows
Gather and review evidence to determine whether our Community Guidelines were violated
Take appropriate action in line with our policies
During an investigation, we may temporarily restrict a user’s account. For example, we might suspend their ability to go live.
To keep Whatnot safe and fun, we also proactively investigate suspicious behavior and reports from the community. We regularly review seller and buyer activity to identify patterns or habitual policy abuse. When we detect a pattern supported by evidence, we take action.
Check the status of your report
You can check whether your report has been reviewed and see your report history directly on Whatnot.
For privacy reasons, we don’t share the specific outcome of individual investigations.
Check report status in the app
- Tap Account in the bottom right.
- Scroll down and tap User Reports.
- Filter by All, Submitted, or Closed.
Check report status on web
- From whatnot.com, click your account icon in the top right.
- Open Account Settings.
- Under Help & Legal, select User Reports.
- Filter by All, Submitted, or Closed.