Need more help? Here’s how to get support from our team.
On this page:
- Buyers: Get help with an order
- Sellers: Get quick help or support with an order
- Get help with your account or other issues
- After you contact us
Buyers: Get help with an order
If something’s wrong with your order, contact us through the app or website to get help with the purchase.
In the Whatnot app:
- Tap Activity at the bottom of the screen
- Go to Purchases
- Tap the order you need help with
- Choose Get help with this purchase
- Select the option that best matches your issue
On whatnot.com:
- Sign in to whatnot.com
- Click the Activity icon in the top right
- Click the Purchases tab
- Find and click the order you need help with
- Scroll down and select Get help with this purchase
- Select the option that best matches your issue
When filling out the contact form:
- Include a note about what’s wrong or different from what you expected
- If there's damage, add clear photos of the item (front, back, sides)
- If possible, add photos of the packaging and shipping label
Requesting a refund?
Be sure to contact within the refund window for your item’s category:
- Cards, Sneakers, Coins, Streetwear: 7 days from delivery or 30 days from purchase (whichever comes first)
- Everything else: 14 days from delivery or 30 days from purchase (whichever comes first)
Learn more about our Buyer Protection Policy.
Sellers: Get quick help or support with an order
You can get help in two ways:
Option 1: Chat with Whatbot
Whatbot is our 24/7 messaging assistant on whatnot.com. It can answer quick questions or connect you to the support team if needed.
To start a chat:
- Sign in to whatnot.com
- Click your account icon in the top right
- From the Selling tab, open your Seller Hub
- Click Support Chat from the left menu
Note: Whatbot is a support tool, not a live agent. It can’t make decisions or commitments on behalf of Whatnot.
Option 2: Get help with an order
Use this option if you're having trouble with a specific order. In some cases, this flow may start a Whatbot chat to help guide you. If you need more help, you can create a ticket from the chat.
- Open the Whatnot app
- Tap Seller Hub at the bottom of the screen
- Tap the menu icon (☰) in the top right
- Select Orders
- Choose the order you need help with
- Tap Get help with this order
- Select the option that best matches your issue
Get help with your account or other issues
For anything else, contact us from the app:
- Open the Whatnot app
- Tap the Account icon at the bottom of the screen
- Scroll down and tap Contact Us
- Select the option that best matches your issue
After you contact us
Once you create a ticket:
- A team member will reach out to help, usually within 48 hours
- You’ll get a confirmation email with your ticket number
- Search your inbox for Whatnot Support if you don't see the email