Handle shipping delays as a seller

If you're a seller and something unexpected prevents you from shipping on time, such as illness, a personal emergency, or severe weather, here’s what to do to maintain buyer trust and keep your account in good standing. 

Are you a buyer waiting for an order? Learn how to track your purchase. 

Pause incoming orders

To prevent new orders outside of live shows, turn on Vacation Mode until you're ready to start shipping again. Vacation mode doesn’t apply to purchases made during shows. 

Message buyers with delayed orders

If you have orders you need to ship, let your buyers know what’s going on and when you plan to ship. Buyers are usually more understanding when they know what to expect. 

Message a buyer on the Whatnot app: 

1. Open the app
2. Tap Seller Hub at the bottom of the screen
3. Scroll down and select Orders
4. Find the order and tap to open 
5. Tap Message the buyer

Message a buyer on whatnot.com: 

1. Log in to whatnot.com 
2. Click the account icon in the top right 
3. From the Selling tab, open your Seller Hub 
4. Open the Orders page from the left menu
5. Click the order and select Message the buyer

Report your shipping delay to Whatnot

If you’re dealing with an emergency or unexpected situation, email trustandsafety@whatnot.com and include:

• Your Whatnot username
• The reason for the delay
• Your estimated ship date
• For show orders: title and date of affected stream(s)
• For marketplace orders: order number(s)

Understand how delays affects your shipping time

Delays may impact your average shipping time temporarily. Your average shipping time is based on a 30-day rolling average and will improve if you ship orders on time in the future.