Cashing Out Payments to Your Stripe Account Cashing Out Payments to Your Stripe Account

Cashing Out Payments to Your Stripe Account

Whatnot Support Whatnot Support

Once you start selling on Whatnot, you’ll want to set up a way to receive those payments by linking your Stripe account.

Note: Whatnot has replaced Dwolla with Stripe Connect to allow sellers to receive payments via direct deposit to their bank account. Moving forward, to cash out payments to your bank account, you must set up an account with Stripe and connect it with your Whatnot payment settings. 

To set up your Stripe account to receive payments, visit this article to learn more. 

Once your payment info is set up, you can receive payments from your Whatnot account. Any payouts initiated will appear in the Payout History section on the Payments page. 

Cashing Out Payments To Your Stripe Account

  1. Go to whatnot.com in your web browser. 
  2. Click the profile icon in the top right-hand corner, then select Payments from the dropdown.
  3. At the bottom of the page, select Cash Out with Stripe Connect. (Please note:

    Minimum payout request allowed is $1)

Frequently Asked Questions

What happens if I cash out but don’t receive my payment? 

If a payout transfer fails, the funds will be returned to your balance in the app and you will have the opportunity to try transferring the payment again. 

If it has been over 72 hours and you still have not received your payment, please reach out to Whatnot Support with the date of the transfer in question and the amount you attempted to transfer.

Why does my cash out say it failed?

If your cash out fails, you can check your Stripe dashboard and email for a detailed message explaining why the cash out has failed.

For more information on Stipe cash out issues, please see Stripes Payouts FAQ.

What can I do if my cash out fails?

If your cash out fails, first check Stripe for a failure message. Here are a few common issues and their solutions:

  1. Declined by Bank: If you cash out says it was declined by your bank, please contact your bank directly for assistance with receiving your funds.
  2. Incorrect Bank Information: You can update your bank details in your Stripe Dashboard.
  3. Closed Bank Account: If you initiate a cash out and realize the account you currently have connect has been closed, the cash out will be returned to your balance in the app.

I was suspended/banned but didn’t cash out my payments yet. What do I do?

If you’ve been suspended, you can cash out any existing balance once your suspension has been lifted. 

If you’ve been banned, you’ll receive an automatic cash out of your remaining balance within 14 days of the ban. 

Can I cash out via a different method?

If you are a US or Canada-based seller you can also cash out via PayPal! You can select PayPal as a cash out method under the “Payouts” tab under the profile section of the app

Payouts.PNG

IMG_36C1CA21D069-1.JPEG

Add comment

Article is closed for comments.