We built an easy-to-use automated claims filing feature to streamline the process of submitting claims with USPS for lost, stolen, or damaged packages for any refunds you give through Seller Provided Support. This tool helps protect sellers by automatically processing and managing claims for items affected during transit or delivery.
Eligibility for Filing a Claim
Certain refund reasons are eligible for automated USPS claims filing:
- Item(s) damaged in transit (coverage does not include original shipping cost)
- Order delayed or not shipped, if shipment received a transit scan (coverage includes shipping cost)
Claims cover up to $100 in shipment value for Priority and Ground Advantage shipments, unless additional Shipping Protection from Shippo or XCover was purchased before shipping. Learn more about protecting your orders here. Please note that XCover Shipping Protection does not apply to bullion, cash, plants and other select categories. See full list of exemptions here.
How to file an Automated Claim
You can opt into filing a claim while processing a refund for the buyer. Please note that USPS will not accept claims until at least 15 days from the mailing date, so there may be a delay between when you opt into the claim and when we submit the claim.
Access the support request by navigating to your Inbox from the Home menu on mobile and web, and click the Customer Support tab. Proceed through the Offer a Refund flow, and at the bottom of the page, toggle the option to “Opt-in” for submitting a shipping claim.
After Claim Approval
Once the claim is approved, you will receive an email notification and the covered amount will appear in the “Payouts” tab in Seller Hub (click the “Transactions” tab on mobile and "Ledger" on web). Funds typically process in 5-7 business days.
For Non-USPS Carriers
If you are using a non-USPS carrier, you’ll need to file claims manually through that carrier’s process.
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