Automated Claims Filing for USPS

Please note this feature is in beta and only available to select sellers. During the beta, we are actively gathering feedback and improving this experience. We appreciate your patience as we work to make this feature available to everyone!

We built an easy-to-use automated claims filing feature to streamline the process of submitting claims with USPS for lost, stolen, or damaged packages. This tool helps protect sellers by automatically processing and managing claims for items affected during transit or delivery.

Eligibility for Filing a Claim 

Certain refund reasons are eligible for automated USPS claims filing:

• Item(s) damaged in transit
• Order delayed or not shipped, if shipment received a dropoff scan (coverage includes shipping cost)

Claims cover up to $100 unless additional Shipping Protection from Shippo and XCover was purchased before shipping. Learn more about protecting your orders here. Please note that XCover Shipping Protection does not apply to bullion, cash, plants and other select categories. See full list of exemptions here.

How to file an Automated Claim

You can opt into this feature while processing a refund for the buyer. To increase approval chances for USPS shipments, wait 14 days from the mailing date.

Access the support request by navigating to your Inbox from the Home menu on mobile and web, and click the Customer Support tab. Proceed through the Offer a Refund flow, and at the bottom of the page, toggle the option to “Opt-in” for submitting a shipping claim.

After Claim Approval 

Once the claim is approved, the covered amount will appear in the “Payouts” tab in Seller Hub (click the “Transactions” tab). This process typically takes 5-7 business days.

For Non-USPS Carriers 

If you are using a non-USPS carrier, you’ll need to file claims manually through that carrier’s process.