Automated Claims Filing for USPS Automated Claims Filing for USPS

Automated Claims Filing for USPS

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Please note this feature is in beta and only available to specific sellers. During the beta, we are working to get feedback and improve this process. We appreciate your patience as we work to make this feature available to everyone!

We built an easy-to-use automated claims filing feature to streamline the process of submitting claims with USPS for lost, stolen, or damaged packages. This tool helps protect sellers by automatically processing and managing claims for items affected during transit or delivery.

Eligibility for Filing a Claim 

You are eligible to file a USPS claim for the purchase price of the item when buyers contact you for the following reasons:

  • Item(s) damaged in transit
  • Tracking is stuck (coverage includes shipping cost)
  • Order delayed or not shipped, if shipment received a dropoff scan (coverage includes shipping cost)

Claims cover up to $100 unless additional Shipping Protection from Xcover was purchased before shipping. Learn more about protecting your orders here. Please note that Xcover Shipping Protection does not apply to bullion, money, and some other categories. See full list of exemptions here.

How to file an Automated Claim

You can opt into this feature while handling a refund request in Seller Hub for USPS shipments. To increase approval chances, wait 14 days from the mailing date.

Open Seller Hub and click “Manage Refunds” to access the refund request view. At the bottom of the page, toggle the option to “Opt In” for submitting a shipping claim.

After Claim Approval 

Once the claim is approved, the covered amount will appear in the “Financials” tab in Seller Hub (click the “Ledger” tab). This process typically takes 5-7 business days.

For Non-USPS Carriers 

If you are using a non-USPS carrier, you’ll need to file claims manually through that carrier’s process.