Shipping Policy Shipping Policy

Shipping Policy

Whatnot Support Whatnot Support

Our team works hard to make sure shipping is as fast and easy as possible.

We partner with carriers operating all over the world to ensure your order is delivered safely and securely.

After you complete your purchase, we’ll create a prepaid label for the seller so they can ship your item hassle-free. All Whatnot labels come with tracking to help provide you and the seller peace of mind while your order is in transit.

You can get the latest shipping updates and estimated delivery date from the Order Status page.

When you add a new payment method during checkout, double-check that your shipping address is up-to-date.

Whatnot offers free local pickup for certain sellers. For more information on local pickup please visit Free Pickup on Whatnot.

Shipping time frame

We ask sellers to ship orders within 2 business days of the item being sold. 

On average, an order purchased through Whatnot arrives to you in 7 days. However, it is typical for an order to take up to 14 days. If your tracking stops receiving updates, we recommend contacting the shipping provider. If they can’t locate the package and there hasn’t been a tracking update for 14 or more days, please submit a request through the app to get help with your order. 

Where Does Whatnot Ship to?

Whatnot ships to most countries around the world. Please write to our support team to request shipping to your country (if not available) and we will work on it!

International Shipping

Cost varies by location.

Here are a few things you should know about our international shipping:

  • The buyer is responsible for all local customs fees and taxes.
  • Shipping time depends on the country, but typically takes 1-4 weeks.
  • Please note, some carriers do not have a guaranteed delivery time for international packages using this service, and depending on your country's postal and custom services it can take a longer period of time.
  • The package will be delivered to you by your local postal service.
  • All items purchased through the Marketplace are required to go through our hand-verification process which is subject to a $7.50 fee upon checkout and may extend the shipping time by 3 - 8 business days.

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