Cancelling a Sale

Sellers have the ability to cancel a sale if an unforeseen circumstance arises shortly after a sale is made (e.g., your item is damaged). Your account will be subject to corrective action in accordance with our What Actions We Take guidelines if you initiate a high volume of cancellations.

Accepting a cancellation request that was submitted by a buyer does not count against a seller. For steps on how to accept or deny a buyers cancellation request, see Accepting or Denying a Cancellation Request

Cancel a Sale

1. Open the Whatnot app on your mobile device.
2. Click the Profile icon on the bottom right of the homepage.
3. Click the Menu two-line icon on the top right of the screen. 
4. Scroll down to the Seller section and select Orders.
5. Select the specific order that you would like to cancel. 
6. Scroll down and click Cancel Order.
7. Confirm your selection.

What happens to the earnings from a sale I cancel? 

If you accept a cancelation request from a buyer, the payout will not be completed. If the payout has already been added to your account, you will be deducted the earning amount for that sale only.  Shipping cost for a canceled order is refunded to the buyer and is not charged to the seller in the event of a cancelation. 

What happens if I sell an item and realize I no longer have that item?

If you realize you no longer have the product you sold, you will need to cancel the order. Please note, the earnings will be canceled or deducted from your account. Your account will be subject to corrective action in accordance with our What Actions We Take guidelines if you initiate a high volume of cancellations.