Request to cancel an order

You can request to cancel an order on Whatnot before it ships. The seller will review your request and decide whether to approve it.

If approved, your order will be canceled, and you'll receive a full refund. If the seller declines or doesn't respond within two business days, your order will remain active and ship as scheduled.

All bids are binding under our Community Guidelines, so cancellations aren't guaranteed.

On this page

• When you can request cancellation on Whatnot
• How to request cancellation
• After you submit a cancellation request
• When Whatnot may step in
• Frequently asked questions (FAQs)

When you can request cancellation on Whatnot

You can request cancellation through the Whatnot app or whatnot.com if either of these conditions applies:

• The seller hasn't created a shipping label yet.
• It's been less than 24 hours since your purchase, and the order hasn't shipped.

Note: Frequent cancellation requests can disrupt the experience for sellers and other shoppers. To help keep Whatnot a trusted marketplace, repeated cancellation requests may lead to account action under our Community Guidelines.

How to request cancellation 

You can request cancellation for individual items in an order.

In the app

1. From the Whatnot app, tap Activity .
2. Select Purchases.
3. Choose the order.
4. Tap Get help with this purchase.
5. Select Request cancellation. 
   • If you don’t see this option, the purchase isn’t eligible for cancellation.
6. Submit your request. 

On web

1. Open Purchases and select the order you want to cancel.
2. Choose Get help with this purchase.
3. Click I need help with something else.
4. Select Submit a cancellation request.
   • If you don’t see this option, the purchase isn’t eligible for cancellation.
5. Submit your request. 

After you submit a cancellation request

Your order status changes to Pending Cancellation, and the seller has two business days to respond. We'll notify you if they approve or decline your request.

• If approved: Your order will be canceled, and you'll receive a refund to your original payment method within 3–5 business days.
• If declined or there's no response: Your order will remain active and ship as scheduled.

  • In certain situations, you can escalate to Whatnot Support for help. However, all bids are binding under our Community Guidelines, so cancellation isn't guaranteed.

For bundled orders: If the seller approves cancellation for an item in a bundle, you'll receive a refund for that item and its portion of the shipping cost. The remaining items will stay in your order unless you request cancellation for them separately.

When Whatnot may step in

Sellers handle most cancellation requests directly, but Whatnot Support may review requests in certain situations:

• Bidding error (auction purchases only): If you experienced a technical issue while bidding, contact Whatnot Support within 2 hours. Include details and screenshots, if available.
• One-time exception: If a shipping label hasn’t been created and you haven’t received an exception before, Whatnot may approve a one-time cancellation for eligible buyers. This doesn’t apply to Card Breaks or items that can be used or consumed on-screen.
• EU or UK buyers: You may have a right to withdraw from your purchase within 14 days of delivery. If your order has already been delivered, EU buyers can select "Withdraw and return item" in your order details or contact Whatnot Support; UK buyers can contact Whatnot Support to start a return. See our Buyer Protection Policy for full details on eligible products and the withdrawal process.

Frequently asked questions (FAQs)