Shipping for sellers in the Netherlands

General & Netherlands-specific shipping guidelines

By default, shipping is completely free for the seller. Whatnot will provide you with prepaid shipping labels to ship your items. The shipping label provided covers the aggregate weight & dimensions of the items in the package as well as the weight of the packaging. 

You can find a general shipping FAQ here. It covers common questions sellers on Whatnot have about shipping. There are however a few nuances to how Netherlands shipping works. 

Shipping in Netherlands

Shipping in Netherlands is based on both weight and package dimensions. 

Whatnot’s algorithm bundles orders into the smallest possible package when a buyer purchases multiple items from the same livestream. Our algorithm will try to fit as many items as possible into a letter or a package. Once either the weight or dimension limit is exceeded as a result of bundling, we will automatically switch to the next package size. Buyers will then see in real time the incremental shipping fee to cover the difference between the cost of the two package formats. 

To minimize shipping costs when bundling items in a livestream, we use shipping profiles through which you let us know the weight and size of your item.

How do shipping profiles work

When you list items, you’ll be asked to select a shipping profile that specifies the weight and dimensions of your item. Whatnot provides predefined shipping profiles for common items to make this easier. These profiles are designed to reflect the typical dimensions and weight of items sold on Whatnot, and we’ll continue to update and add profiles as needed. You can find a list of all existing standard shipping profiles for the Netherlands here.

If you sell an item that doesn’t fit one of our standard shipping profiles, you can create a custom shipping profile. See our shipping profiles article for instructions on creating and using custom shipping profiles.

Shipping profiles for breaks

We are aware that buyers participating in formats such as breaks may be entitled to varying numbers of cards. Since sellers cannot know how many cards each buyer will receive prior to creating a break spot, we have created a set of break spot profiles that should cover the vast majority of scenarios. You can find our break spot profiles here.

How to know which letter/ parcel to use for an order

In order to determine what parcel/letter size to use for a bundled shipment, you should refer to the “dimensions” column on the shipment dashboard in Seller Hub.

This chosen parcel/letter is what the buyer has paid for and is what Whatnot expects the seller to use for the shipment. You can see below the different formats as well the cost of each for domestic shipments.

Sellers may sometimes need to adjust the weight or dimensions of a package. They can do so by following the instructions in this article. 

International shipments

Intra-EU shipping is supported within the app. Depending on the shipment, Mailbox Parcel and Regular Parcel formats are available. Shipping costs vary based on the destination country, and buyers can see the applicable shipping cost in the app before placing an order.Our international shipping costs can also be found here.

Shipments outside the EU are currently not supported.