Shipping FAQ

Where can Whatnot sellers ship to?

Whatnot ships to the United States, Canada, the UK, and most other countries around the world. View available countries when you checkout an item. Whatnot will also ship to PO/APO/FPO addresses.

How much is shipping for sellers?

By default, shipping is completely free for the seller. Whatnot will provide you with prepaid shipping labels to ship your items. The shipping label provided should cover the aggregate weight of the items in the package as well as the weight of the packaging. This weight on the provided labels is based on what the sellers list as the weight of the item(s). 

Exceptions:
For giveaways, sellers will pay for shipping, and we’ll deduct the shipping amount from their account balance. For more information on giveaways for sellers, please check out this article.

If a seller generates a label, then changes the status to “Shipping” only to realize that they made an error with the weight on the label, the seller will be charged the total shipping costs for the new label that they created.

If sellers increase the weight of their labels after a show, they will also be charged for the increase in cost in label if any. The total weight of the label should include the weight of the item(s) and the packaging material.

Sellers can choose to subsidize the cost of shipping either partially or fully for their buyers. In this case, shipping costs will be deducted from their earnings from that show. 

Where do I take my package once it's ready to be shipped?

You can drop your package off at any postal package box in your local area including the drop boxes inside and outside of post offices. You can, however, it is not required to take your package to the post office counter to ship since Whatnot provides prepaid ePostage.

How long do I have to ship out my items after my livestream?

All sellers are asked to ship out items within 2 business days. Business days are Monday through Friday and exclude weekends and holidays.

Please click here to contact our Seller Support team with any questions. 

Someone purchased a Buy it Now item before my stream. When do I need to ship it out?

We recommend waiting until after your stream ends to ship anything. Buyers may come back on the day of your stream to buy more items that could be potentially shipped bundled together.

 What type of shipping label will I get from Whatnot?

Here are the carrier options available based on your location:

• United States: USPS (First Class Mail and Priority Mail) or UPS (beta)
• Canada: Canada Post Tracked Packet
• United Kingdom: Evri Parcel Shop Dropoff (domestic shipments) or DPD Direct Tracked Mail (international shipments)
  • Sellers in the UK can also use our Bring Your Own Label feature to bring their own labels

The carrier says that I can’t ship this package or I owe additional money. What should I do?

Occasionally carrier employees are not familiar with every shipping program. If there is a difference in your actual package size or weight from what we projected, a correction may be needed. Typically this correction is made by the carrier. You can inform the carrier that you are using a provided label and that they can assign the billing correction to the account associated with the label.

If there is still an issue, please reach out to our Whatnot Support team so we can contact the carrier and provide you with a new label to get your package moving. For live sellers, you can also create a new label for free in the shipping dashboard.

The items I sold sustained shipping damage. What should I do?

As long as the items you sent were packed appropriately, you will not be penalized for an item being damaged in shipping.

If items you shipped were improperly packed and sustained damage, you may have to pay higher seller fees, or your selling privileges could be deactivated.

You can learn more about the appropriate way to pack items here.