How to sell in Gated Categories on Whatnot How to sell in Gated Categories on Whatnot

How to sell in Gated Categories on Whatnot

Whatnot Support Whatnot Support

Selling in certain categories requires some additional know-how to ensure everyone has a good time—sellers and buyers alike. That's why we have specific access requirements for selling in the following categories:

  • Luxury Bags & Accessories
  • Mystery Boxes in Sneakers and Streetwear

Access requirements to sell in Luxury Bags & Accessories

Gaining access to sell in Luxury involves two sequential steps:

  1. Eligibility check: Meeting a set of eligibility requirements OR filling out an application to gain eligibility
  2. Policy assessment: Passing a policy quiz

Here are the two steps broken out in more detail:

  • Step 1: Eligibility check
    • Meet eligibility requirements: You’ll need to consistently provide quality buyer experiences. Here’s how:
      • Maintain your Trust & Safety track record, which you can monitor in your Trust & Safety Metrics:
        • Fulfill orders and host live streams consistently over time
        • Ship orders on-time
        • Avoid causing canceled/unfulfilled/refunded orders
        • Have more than 5 ratings from different buyers and avoid low ratings
      • Follow Whatnot’s Community Guidelines
      • You can track your progress on these requirements in Seller Status in the Whatnot mobile app:
        • $500+ in Sales
        • 50+ Orders
        • 3+ Livestreams
        • Trust and Safety requirements as described above
      • Upon meeting all the eligibility requirements, sellers will pass the eligibility check and be notified by email to take the quiz. 
    • OR fill out an application: In other cases, you may submit an application from Seller Status or from the Luxury Bags & Accessories show creation experience in order to be assessed for eligibility.
  • Step 2: Policy assessment 
    • Pass a policy quiz: Whether you passed the eligibility check by way of meeting eligibility requirements or by submitting an application, you will then need to pass a policy quiz as the last step before you can start selling in Luxury Bags & Accessories.

Maintaining access to sell in Luxury Bags & Accessories

Follow these best practices for Luxury Bags & Accessories to maintain your access to sell in the category:

  1. Always follow our Community Guidelines.
  2. Only sell authentic goods.
  3. Do not misrepresent the condition of your goods.

Access requirements to sell in Sneakers & Streetwear Mystery Boxes

Only sellers who have been approved to run Mystery Boxes in Sneakers & Streetwear categories may do so. Click here to apply to run Mystery Boxes in Sneakers & Streetwear.

Maintaining access to sell in Sneakers & Streetwear

Those who have been granted access must adhere to the following rules when running Mystery Boxes in Sneakers & Streetwear:

  • All items included in a mystery game must be of the same product category (e.g. all sneakers or all streetwear) 
  • The Floor price (minimum/lowest value of the box/item) must be greater than $50

Running mystery game shows in sneakers/streetwear without approval or disobeying the above rules when running a mystery game after gaining approval will be treated as a violation of our policies and may lead to account enforcement

Lost access?

If you lose access to sell in a Gated Category, you can appeal by responding to the email we send you.

Any extra questions? Drop us a line at trustandsafety@whatnot.com.

Visibility of selling access for Gated Categories

If someone watching your show starts to make a report, they’ll be able to see whether you have selling access for Gated Categories. Learn more here.

* Note: We are rolling out Seller Status gradually to ensure the experience is reliable and high-quality.

FAQs

  1. Why does Whatnot have access requirements for some categories?
    • We are working to improve the buyer experience and cultivate trust between buyers and sellers by allowing knowledgeable and policy-compliant sellers to sell in Gated Categories. By adding an extra layer of accountability for sellers in these categories, we create more opportunities for positive experiences for both sellers and buyers on the platform.

  2. How will sellers qualify to sell in Gated Categories?

Luxury Bags & Accessories

For all sellers globally, gaining access to sell in Luxury Bags & Accessories involves two sequential steps:

  1. Eligibility check: Meeting a set of eligibility requirements OR filling out an application to gain eligibility
  2. Policy assessment: Passing a policy quiz

Here are the steps broken out in more detail:

Step 1: Eligibility check

  • Meet eligibility requirements: You’ll need to consistently provide quality buyer experiences. Here’s how:
    1. Maintain your Trust & Safety track record, which you can monitor in your Trust & Safety Metrics:
      1. Fulfill orders and host live streams consistently over time
      2. Ship orders on-time
      3. Avoid causing canceled/unfulfilled/refunded orders
      4. Have more than 5 ratings from different buyers and avoid low ratings
    2. Follow Whatnot’s Community Guidelines
    3. You can track your progress on these requirements in Seller Status in the Whatnot mobile app:
      1. $500+ in Sales
      2. 50+ Orders
      3. 3+ Livestreams
      4. Trust and Safety requirements as described above
    4. Upon meeting all the eligibility requirements, sellers will pass the eligibility check and be notified by email to take the quiz. 
  • OR fill out an application: In other cases, you may submit an application from Seller Status or from the Luxury Bags & Accessories show creation experience in order to be assessed for eligibility.
  • Step 2: Policy assessment 
    • Pass a policy quiz: Whether you passed the eligibility check by way of meeting eligibility requirements or by submitting an application, you will then need to pass a policy quiz as the last step before you can start selling in Luxury Bags & Accessories.

Sneakers & Streetwear Mystery Boxes

Only sellers who have been approved to run Mystery Boxes in Sneakers & Streetwear categories may do so. Click here to apply to run Mystery Boxes in Sneakers & Streetwear.

3. How can sellers check their eligibility status to sell in Gated Categories?

  • Sellers can check their eligibility status to sell in Gated Categories through Seller Status in the Whatnot mobile app. Here’s how to navigate to Seller Status:
    • On iOS:
      1. Tap “Profile” in the lower right corner.
      2. Tap the two lines menu in the upper right corner.
      3. Scroll to “Selling” and tap “Seller Hub.”
      4. Tap “Seller Status.”.
    • On Android:
      1. Tap “Profile” in the lower right corner.
      2. Tap the two lines menu in the upper right corner.
      3. Scroll to “Selling” and tap “Seller Status.”

4. Can viewers in my show see whether I have access to sell in Gated Categories?

  • A viewer can see whether a seller has access to sell in Gated Categories by tapping the seller’s username in a livestream and tapping “Report.” Buyers will see a section labeled “Seller’s Category Permissions” that shows which Gated Categories a seller has access to sell in. Learn more here.

5. Will the eligibility requirements remain the same, or will they evolve over time?

  • We’ll roll out updates gradually and fine-tune our access requirements over time to make them as effective and fair as possible.

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