Change your order's shipping address

If your order is headed to the wrong address, don’t worry—you may be able to update it, or get help from Whatnot Support or the carrier.

Sellers aren’t able to change shipping addresses after a purchase, but there are a few ways you can fix the issue yourself or with support.

On this page: 

• Update your order's shipping address (if eligible)
• If you can’t update your address in Whatnot
• Prevent future address issues

Not sure where your order is headed? Check your receipt to confirm the shipping address.

Update your order's shipping address (if eligible)

You can only update your order's address in Whatnot if:

• You’re located in the U.S.

• The seller hasn’t created a shipping label yet (order status is still Preparing Package)

• The order is eligible for updates

When you update your order’s address, Whatnot will automatically use the new one once the seller creates the shipping label.

If your order is bundled, everything in that bundle will ship to the new address too. 

Change your order’s address on app

1. Tap Activity.
2. From the Purchases tab, tap your order to open it. 
3. Under the order’s status, tap Shipping to (only appears if the address is eligible for changes).
4. Select a saved address or add a new one.
5. Tap Update.

If you can’t update your address in Whatnot

• Order not shipped yet: Contact Support right away and include your correct address. If possible, we'll help the seller update the label.

• Order already shipped: Contact the carrier to request a reroute to your new address.

• If rerouting is not possible: The package may be returned to the seller. Contact our Support team so we can help coordinate reshipment. 

Prevent future address issues

Before you buy again, check your default shipping address so future orders go to the right place.