International shipping costs vary based on the package’s destination and weight.

To view the shipping cost before purchasing:

• Marketplace orders: Enter your shipping address during checkout. You don’t need to complete your purchase to see the shipping cost.
• Livestream orders: Select Shipping & Tax beneath the item name and description. You can also select the pinned item during a livestream.

International delivery times and tracking

International orders typically arrive within 1-3 weeks. However, delivery times depend on the destination, shipping carrier, and local customs process. Some international orders may take more than 30 days.

International orders are shipped using tracked services. The carrier and delivery method depend on the seller’s country. 

How customs duties and import charges are collected

How you pay customs duties, import taxes, and related fees depends on the seller’s country, the destination country, and, in some cases, the type of item purchased.

Included at checkout

On eligible shipping routes, customs duties, import taxes, and fees are calculated and included in your Whatnot order total. When charges are included at checkout, you should not need to pay additional customs charges when your package arrives.

For Buy It Now orders, these charges are itemized before you confirm your purchase. During a livestream, select the pinned item or Shipping & Tax to see the estimated customs percentage for your country.

Collected on or before delivery

For most other international orders, the buyer is responsible for paying applicable customs duties, import taxes, and fees. The shipping carrier or local customs authority may contact you to collect payment before delivering your package.

Refusing to pay applicable customs charges does not qualify the order for a refund. Customs duties, taxes, and carrier fees paid outside of Whatnot are also not refundable by Whatnot.

If you return an item after paying import charges directly to a carrier or customs authority, contact your local customs authority to determine whether those charges are eligible for reimbursement.

Always review the listing or livestream’s Shipping & Tax information before purchasing to see how charges apply to your order.

Shipping carriers and customs by seller country

The following table shows the international carrier and customs-collection method for each Whatnot seller country.

Carrier availability and service suspensions

Shipping carriers may temporarily suspend service to certain countries because of transportation limitations, local disruptions, or regulatory requirements.

Service restrictions apply to individual shipping routes. For example, a USPS suspension may prevent a buyer from purchasing from a U.S. seller, while purchases from sellers in other countries may remain available through their local carriers.

Use the following carrier resources for the latest service information:

• United States: View USPS international shipping information and current international service alerts.
• Australia: View Australia Post international service updates.
• Austria: View Austrian Post international shipping information.
• Belgium: View Mondial Relay international shipping information.
• Canada: View the Canada Post international destination list and current delivery service alerts.
• France: View Colissimo international shipping information and Mondial Relay international shipping information. Mondial Relay is used for eligible shipments to Belgium, Luxembourg, Germany, the Netherlands, Portugal, Austria, Spain, and Italy. Colissimo is used for other supported destinations.
• Germany: View DHL and Deutsche Post international shipping information.
• Japan: View current FedEx service news and alerts.
• Netherlands: View PostNL international shipping information and current international service alerts.
• United Kingdom: View DPD international shipping information.

Other carriers may also introduce temporary country restrictions or service disruptions. When a shipping route is unavailable, buyers may be temporarily unable to purchase from sellers in the affected country.

How import charges are calculated

Import charges are generally based on factors including:

• The amount paid for the item
• The type and customs classification of the item
• The item’s country of origin
• The destination country
• The package’s weight and dimensions
• Applicable taxes, duties, tariffs, and carrier fees

Import duties are generally based on the purchase price rather than the item’s estimated resale value.

For example, if you purchase an item for $100 that has an estimated market value of $500, customs charges would generally be based on the $100 purchase price.

Depending on the destination and shipping carrier, import charges may include:

• Sales, goods and services, or value-added taxes
• Customs duties and tariffs
• Excise taxes
• Brokerage, advancement, or disbursement fees
• Carrier handling and filing fees
• Customs-classification charges
• Other fees assessed by a government authority or customs broker

The final amount is determined by the applicable customs authority and shipping carrier.

Region Specific Updates

European Union import tariff

As of July 1, 2026, the European Union applies a €3 customs duty to each category of goods in a shipment valued at less than €150.

The charge applies per category of goods rather than per package. Goods are generally considered part of the same category when they share the same tariff classification, description, and country of origin, where required.

What this means for buyers

• For eligible orders from sellers in Japan, the tariff is included in the customs total paid at checkout.
• For other purchases from sellers outside the EU, the carrier may contact the buyer before delivery to collect applicable duties and fees.
• Some postal carriers may charge an additional handling or processing fee.
• Purchasing from sellers in certain countries may be temporarily unavailable while carriers implement the requirements.

Carrier and country availability may change as shipping providers and customs authorities update their processes.

United States import requirements

As of August 29, 2025, items entering the United States may be subject to duties regardless of their value. This change removed the de minimis exemption that previously allowed many shipments valued at $800 or less to enter the United States duty-free.

Current availability for orders shipped to the United States includes:

High-value international orders from U.S. sellers

US-based sellers shipping an order with a purchase price of $2,500 or more to most international destinations may need to submit Electronic Export Information, or EEI. A shipment may be returned if the required information is not filed.

For shipments from the United States to Canada, an EEI generally does not need to be filed for orders above $2,500 when the goods do not require an export license under U.S. Customs and Border Protection requirements.

For more information, see the International Trade Administration’s How to Submit Your EEI article.

Orders imported into Canada

Canadian customs authorities generally use the transaction value, or the amount paid for the goods, to establish the value for duty whenever possible. If the transaction value cannot be used, Canadian customs authorities may apply another approved valuation method in the order established under Canadian customs law. 

For more information, see the Government of Canada’s Customs Act.