Counterfeit claim photo guide Counterfeit claim photo guide

Counterfeit claim photo guide

Whatnot Support Whatnot Support

Counterfeits are illegal and not allowed on Whatnot. If you believe you’ve received a counterfeit item from a purchase on Whatnot, we want to work with you as quickly as possible to verify the item and review it for authenticity. 

To do this effectively, we require clear, detailed photos from various angles to help verify authenticity. We recommend including photos from multiple angles to expedite your claim. The more angles and details you provide, the easier it is for us to verify your item. We’ve outlined the key photos that help our team make an accurate and timely decision. 

Sneakers

FrontTop (both shoes)Bottom (both shoes)
Exterior side profile (both shoes)Interior side profile (both shoes)Heel (both shoes)
Inner stamp/label (both shoes)Top of removed insoles (both shoes)Bottom of removed insoles (both shoes)
Footbed stitching/sewing (both shoes)Box stampBox label

 

Handbags

FrontBackSides (both)
BottomExterior logoInner manufacturing label (front)
Inner manufacturing label (back)Inner side-seam labelZipper (front)
Zipper (back)  
  

Clothing

FrontBackInner label/logo 
Inner composition tag/washing label (front)Inner composition tag/washing label (back)