Rate your purchase

Rating a purchase is optional, but it helps sellers improve and helps other buyers shop with confidence on Whatnot.

On this page: 

• How to leave a rating
• Delete your rating 
• Where ratings appear

How to leave a rating

You can rate your purchase in the Whatnot mobile app within 30 days of delivery, as long as the order status is Pending Review. 

The order is marked Complete once you submit leave a review or when the review window closes. 

If you asked the seller to cancel your order, you won’t be able to leave a rating or review.

To rate your purchase: 

1. Open the Whatnot app
2. Tap the Activity tab, then Purchases 
3. Select the order 
4. Tap Rate Purchase

Rate your overall experience on a 5-star scale. If you choose 4 stars or fewer, you’ll be asked to rate specific areas:

• Shipping: How fast was it?
• Packaging: How was the condition of your order?
• Accuracy: Did you receive what you expected?

You can also leave an optional written review. Only ratings with written reviews will appear individually on a seller’s profile. Learn more. 

Reviews must follow Whatnot’s Community Guidelines. If a review violates our policies, it may be reported, and we may take action under our What Actions We Take policy.

Delete your review

Reviews can’t be edited, but you can delete them using the Whatnot mobile app.

When you delete a review, the rating is removed from the seller’s average rating and any written comment disappears from their profile. 

You won’t be able to leave a new review for that purchase.

To delete your review:

1. Open the Whatnot app
2. Tap the Activity tab, then Purchases
3. Select the order you rated
4. Scroll down and tap the seller’s username to open their profile
5. Go to the Reviews tab
6. Find your review (sorted by most recent)
7. Tap the three dots (⋮) menu and choose Delete

Where ratings appear

• Ratings with written reviews are publicly visible on the seller's profile. 

• Star-only ratings count toward a seller’s average rating, which appears on their profile, but they aren’t shown individually.

• Sellers can view their ratings in the Reviews tab on their profile, and can reply to or report reviews.