The New Seller Sales Match Bonus

To help you get started and reward the first steps in your Whatnot journey, we're excited to offer the New Seller Sales Match Bonus.

On this page: 

• How it works
  • What does it mean to “match sales”?
  • When does the bonus period start and how long is it?
  • What are the requirements to earn the Sales Match Bonus?
  • How do I track my progress?
  • How much can I earn with the Sales Match Bonus?
  • When will I be paid my Sales Match Bonus?
  • Where will I see the payment?
• Frequently asked questions (FAQs)
• Terms & Conditions

How it works

Whatnot will match your sales up to a maximum amount across the bonus period.

What does it mean to “match sales”?

For every 1 unit of your local currency you earn from eligible item sales, Whatnot gives you an equal amount.

Example: 

• A buyer purchases an item for 10 (+ shipping + taxes)
• Whatnot gives you an additional 10 to match the cost of the item you sold 

When does the bonus period start and how long is it?

The bonus period starts as soon as you are given selling access. 

While the bonus period is active, you’ll see a banner in the Whatnot app home feed with:

• Your progress
• Time remaining
• Maximum bonus available

The bonus amount, length, and requirements vary based on your location and what you sell.

Bonus periods cannot be restarted or extended once they begin. 

What are the requirements to earn the Sales Match Bonus?

To qualify for the Sales Match Bonus, you must complete all activity requirements shown in the app before your bonus period ends.

Requirements and bonus amounts vary based on your location and the types of items you sell.

Requirements may include:

• Going live for a minimum amount of time
• Selling to a minimum number of unique buyers

Check the app to see the requirements that apply to you.

How do I track my progress?

The banner on your home feed (screenshot below) shows how much you can earn, your progress toward the requirements, and the time remaining to complete them. Tap the banner for a more detailed view.

Once you’ve earned your bonus, you’ll see a banner that will help you track when your payment is coming.

How much can I earn with the Sales Match Bonus?

When will I be paid my Sales Match Bonus?

Your bonus payment will be added to your Whatnot account balance within 14 days after all of the following conditions are met:

1. You completed all requirements shown in the app during your bonus period.
2. All qualifying orders that contributed to your matched sales have been shipped.
3. Your bonus period has ended, unless you reached the maximum bonus amount available earlier.

Keep in mind:

• Delays in shipping qualifying orders can delay your bonus payment.
• Bonus payments are not issued while your bonus period is still active, unless you have already reached the maximum bonus amount available.

Once the bonus is added to your account balance, you'll need to start a payout  to transfer the funds to your bank account.

📩 We'll send you an email and a push notification when the payment hits your account so you won't miss it.

Where will I see the payment?

The payment appear in your Ledger in Seller Hub with the label "New Seller Sales Match Bonus."

To find your payment on the app:

• Go to Seller Hub → Payouts → Transactions

To find your payment whatnot.com:

• Open Seller Hub → Financials → Ledger page 

Frequently asked questions (FAQs)

Why didn't I receive my Sales Match Bonus?

You may not have received your bonus yet if:

• You didn't complete all requirements shown in the app before your bonus period ended. 
  • For example, you may not have gone live for the required amount of time or sold to the minimum number of unique buyers. 
• Your bonus period is still active and you haven't yet reached the maximum bonus amount available.
• All qualifying orders that contributed to your matched sales have not been shipped yet.

Why is my bonus amount different from another seller's?

Bonus amounts, requirements, and bonus periods may vary based on your location and the category of items you sell. 

Check the app to see how much you can earn. 

Do sales made after my bonus period ends count toward the bonus?

No. Only eligible sales made during your bonus period count toward the Sales Match Bonus.

Terms & Conditions

The Cash Match for New Sellers promotion (the “Offer”) is designed to give sellers who are new to the Whatnot community a way to be rewarded and encouraged as they make their first sales on Whatnot. The Offer is subject to the following terms and conditions.

Sales Eligibility. In order for your sales to qualify for the Offer, they must be made during livestreams  in which you have completed an auction or BIN sale. Please track sales progress on the incentive banner in the mobile app (each sale that meets the criteria in this paragraph, an “Eligible Sale”). Please note, local pick-up orders and orders made in private livestreams are not eligible for this incentive.

Offer. For eligible sellers, Whatnot will provide 1 unit of local currency for every 1 unit earned (exclusive of taxes and fees), up to the maximum amount stated in-app, beginning as soon as live access is granted and ending exactly after the stated timeline in-app.

Limitations. Rewards will be credited to the accounts of Eligible New Sellers within 14 days following the end of the bonus period, provided shipment of the items corresponding to the respective Eligible Sales. This timeline may be delayed in Whatnot’s sole discretion, including if, for example, Whatnot determines that there is indicia of fraud or a violation of these Terms & Conditions or Whatnot’s Terms of Service. The reward, when combined with the value received from all other offers in the current calendar year, may not exceed $/£/€1,500 per household per year. In the event that Whatnot determines in its sole discretion that there may have been fraudulent activity, a violation of these Terms and Conditions, or a violation of the Whatnot Terms of Service in connection with the offer or the Eligible New User account, Whatnot reserves the right to either decline to grant the rewards, or to rescind the applicable rewards. Limit one Offer per qualified Eligible New User, accounts related to users who have already received this offer are not eligible. Whatnot cannot provide information about someone else’s account. Whatnot reserves the right to decline to grant or rescind a reward if Whatnot determines in its sole discretion that there are images or speech in connection with the referrer's live streams that are inaccurate, misleading, offensive, or violate the Whatnot Community Guidelines or Terms of Service; or infringes on Whatnot's intellectual property rights, constitutes a domain name, creates the potential for confusion as to whether the page or content in question is Whatnot’s, or is otherwise improper. Whatnot reserves the right to change the offer terms or terminate the offer at any time without notice. The offer is not transferable, saleable, or valid in conjunction with certain other offers. The offer is only available for personal use, and may not be used for commercial purposes.

Taxes. All taxes related to this offer are the customer’s sole responsibility.