Contact Whatnot support

If you can’t find what you need in the Help Center, here’s how to get support:

• Buyers: Get help with a purchase
• Sellers: Get help with an order
• Get help with your account or another issue
• After you contact us

Buyers: Get help with a purchase

All purchases are covered by Whatnot's Buyer Protection Policy. 

If there’s a problem with your order, like something missing, damaged, or not as described, request support from your order details page. 

Get help in the app:

1. From the Whatnot app, tap Activity. 
2. Go to Purchases. 
3. Tap the order. 
4. Tap Get help with this purchase. 
5. Choose the option that best matches your issue. 

Get help on whatnot.com:

1. From whatnot.com, click the activity icon in the top right. 
2. Click the Purchases tab. 
3. Click the order. 
4. Scroll down and select Get help with this purchase. 
5. Choose the option that best matches your issue. 

After you submit a request 

• We’ll review your request as quickly as possible.

• In some cases, the seller may respond directly if they have access to Seller Provided Support.

• If more help is needed, Whatnot Support may step in. 

• You’ll get updates in the app when working directly with the seller, or by email if Whatnot is helping.

Refunds and Buyer Protection timelines 

To request a refund, follow the same “Get help with this purchase” steps above.

To stay eligible under Buyer Protection, submit your request by the earlier of:

• 30 days from purchase, or

• 14 days from delivery

Some categories have shorter timelines:

• Coins & Money, Sports Cards, Sneakers & Streetwear, Trading Card Games, Luxury Goods: 7 days from delivery or 30 days from purchase (whichever comes first)

• Plants: 2 days from delivery or 30 days from purchase (whichever comes first)

For full details about what's covered, visit the Buyer Protection Policy.

Sellers: Get help with an order 

If you need help with a specific sale, start from the order details page. 

Sometimes our virtual support assistant, Whatbot, will appear first to guide you. Create a support ticket from the chat to get help directly from a team member. 

Get help with a sale: 

1. From the Whatnot app, tap Seller Hub. 
2. Tap the menu icon (☰) in the top right.
3. Select Orders.
4. Choose the order.
5. Tap Get help with this order.
6. Select the option that best matches your issue. 

Get help with your account or another issue

If your question isn’t about an order: 

1. From the Whatnot app, tap the Account. 
2. Scroll down and tap Contact Us.
3. Select the option that best matches your issue. 

After you contact us

Once you create a support ticket: 

• You’ll get a confirmation email with your ticket number.
• A team member will reply to you by email, usually within 48 hours.
• You can reply to your support email anytime to keep the conversation going.
• If you don’t see the email, check your spam folder or search your inbox for "Whatnot Support."