Understand your Average Ship Time

About Average Ship Time

Average Ship Time is the average number of business days between when an order is placed and when it receives its first valid shipment confirmation.

• Weekends and public holidays aren’t included.

• It’s calculated using your most recent 30 days of orders.

• For accepted offers, timing starts when the offer is accepted.

• Creating a shipping label does not count. The order must receive a valid shipment confirmation.

There are multiple ways to confirm shipment, including carrier scans and the Whatnot in-app scanner. 

Learn all the ways you can confirm shipment.

Why does it matter?

Your Average Ship Time helps buyers understand how quickly you ship.

A fast, consistent shipping time can help you:

• Build buyer confidence

• Encourage repeat purchases

• Earn positive reviews

Buyers are more likely to purchase from sellers who ship quickly and consistently.

When does it update?

Average Ship Time updates daily using a 30-day rolling average.

• Recent shipments have the greatest impact.

• Improving your shipping speed now will gradually improve your average over time. 

Where is my Average Ship Time listed? 

Buyers can see it anywhere they’re deciding whether to purchase from you.

Your Average Ship Time publicly appears on your profile, live shows, and listings. 

How can I improve my Average Ship Time?

Average Ship Time is based on when an order receives its first valid shipment confirmation.

To keep this metric strong:

• Ship within the required two business days. 

• Drop off packages promptly after creating a label. 

• Confirm shipment at the time of carrier hand-off. 

• Use the Whatnot in-app scanner at drop-off for the fastest update.

Even small updates now can help improve your 30-day rolling average.