After shipping a package, you can check its status in Seller Hub and view carrier tracking updates when available.
Check your shipment’s status and carrier tracking
On whatnot.com
- Open Seller Hub > Shipments.
- Find the shipment.
Use the Shipment Status or All Shows & Marketplace filters if needed.
- Check the shipment’s status.
Click the tracking number to view updates on the carrier’s website, when available.
In the app
- Open Seller Hub.
- Go to Orders.
- Select the order.
- Tap Track shipment.
Understand shipment statuses
| Status | What it means |
|---|---|
| Needs Label | A shipping label hasn’t been created yet. |
| Ready to Ship | A shipping label has been created, but the shipment hasn’t been confirmed yet. |
| Shipping | The shipment is on its way. |
| Delivered | The shipment has been marked as delivered. |
| Cancelled | The order was canceled. |
If you offer Free Pickup, you may also see:
- Confirm Pickup
- Local Pickup
- Picked Up
What to know about carrier tracking
- Tracking updates may take time. Updates can take one to three business days after drop-off to appear.
- Tracking depends on the shipping service. For example, USPS First-Class Mail Letter offers limited updates on Shipment Status in Whatnot's order details, but tracking won’t appear on the USPS website.
- Whatnot and carrier tracking may update separately. Your shipment’s status on Whatnot may change even if carrier tracking is limited or unavailable.
If tracking hasn’t updated
If your shipment hasn’t had a tracking update for several business days, see If a package you shipped is delayed for next steps.
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