Gambling, Breaking, and Mystery Box Policy

Sellers may not engage in or facilitate gambling on Whatnot.

Breaks (e.g., Card Breaks, Box Breaks)

• Sellers may only sell as many spots as there are cards available, so that each buyer receives an item
• All buyers in a break must receive an item
• All breaks must be opened live
• Fillers, which are raffles used to fill unsold break spots, are not permitted on Whatnot

Duck Races, Rolls, Spins, Roulette Wheels, Randomizers, Raffles (incl. Razzes and Waffles)

• Paid entries for races, spins, roulette wheels, raffles, and randomized results are not allowed on Whatnot

Pull Games

• A pull game is where a buyer picks a number within a range that equals the total number of items in a stack and the seller pulls the corresponding numbered item from that stack   
• In pull games, sellers must show the entire set of items being pulled from on screen
• Similar to Mystery Boxes / Packs (see below), sellers must list the following details about the stack they are pulling from in the product's name / description:
• Floor price (minimum/lowest value item in the stack)
• Ceiling price (maximum/highest value item in the stack)
• Average price (average price across the stack)
• Total number of items in the stack

Pack Wars / Spot Wars / Box Wars

• A “pack war”, “spot war”, or “box war”  is a game where multiple people buy a pack / box / spot and use the cards from these purchases to compete against each other in a winner-takes-all scenario

• Wars of any type are prohibited on Whatnot

Mystery Boxes / Packs

• All Mystery boxes / packs must be opened and shown during the livestream
• All Mystery Boxes / Packs must be kept on screen during the show
  • If you are selling in a category outside of Sports or TCG and have Early Payout, you are not required to have all Mystery Boxes on screen during the livestream. If you are found abusing this, Early Payout will be disabled and you may be banned from the Whatnot platform
    • However, you must have a proxy system on screen that denotes which mystery item a buyer has won, and the designated box/pack must then be shown and opened on-screen during the livestream
    • Again, the above does not apply to any Sports or TCG breaks and mystery packs - keep all packs visible and on camera at all times regardless of Early Payout status

• Across all categories, if you are found abusing mystery boxes to manipulate bids, you will be banned 
• Be Truthful about Pricing: Do not mislead buyers about the value of a box by mentioning the highest potential value of a mystery box
• As stated in the Community Guidelines, if you cite the value of an item, be prepared to back it up with real data on comparable market prices 
• Never inflate the market value of an item, including "mystery boxes" and other compilations. Market estimates of mystery boxes / packs must be available upon request; misstated values may lead to order cancellations, buyer refunds or platform banning
• List product category, along with 4 elements of market price in product name and description, using the mystery pack slider feature. Unless your mystery pack or mystery item is a professionally pre-packaged product (e.g., Hit Parade, Leaf, Target), you must list in the product's name/description the following four elements of market price of the product:
• Floor price (minimum/lowest value of the box/item)
• Ceiling (max/highest value of the box/item)
• Average price (average price across the box/items)
• The number of items that these statistics span

• Please see the example below:

Example of acceptable mystery pack description

Build Your Own Box

• For Build Your Own Box, all boxes are built once the purchase is complete or as buyers bid for the box / pack. Buyers should receive items with a combined fair market value that is in line with the winning bid. Violation of this policy may result in removal of your eligibility to run such sales or banning of your account from Whatnot.

If you have any questions, please click here to contact our Seller Support team.